Inside Sales Representative

Job Description
Job Description
Description:
Why Work at Goff's? Goff’s Enterprises is dedicated to manufacturing high quality industrial partitions, safety equipment and high-performance doors designed to increase productivity while creating a safer work environment for a wide range of industrial markets. We treat our employees like family! We offer great working conditions with a bright work area and clean environment.

Starting at $23.00 - 27.00 per hour, paid weekly
First shift, paid time off, flexible schedule
Friendly, tight-knit team that takes pride in their work
Casual dress code
Tuition reimbursement, we invest in your growth
Comprehensive benefits package including Medical, Dental, Vision, HSA, Life Insurance
401(k) with company match
The Role
Under the direction of our Inside Sales Manager, you'll play a vital role in supporting our sales team and helping deliver an exceptional customer experience.

As our Inside Sales Representative, you'll be the bridge between customers, sales, and internal operations, ensuring orders move smoothly from inquiry to delivery. This is a fast-paced and highly collaborative role where organization, communication, and attention to detail are essential. You'll manage customer inquiries, prepare quotes, process orders, track shipments, and maintain accurate records in our systems. Every interaction you have helps strengthen customer relationships and supports the continued growth of our business.

If you enjoy helping customers, staying organized, solving problems, and being a key contributor to a successful team, this is a great opportunity to build your career within a growing manufacturing company.

What You’ll Do
Respond to inbound customer inquiries and qualify sales opportunities
Prepare and send customer quotes, proposals, and pricing information
Process customer orders accurately and efficiently
Maintain accurate customer, lead, and sales activity records within CRM systems
Provide order acknowledgements, order updates, and shipment status information
Serve as a primary point of contact for customer questions and support needs
Coordinate with sales, production, shipping, and customer service teams to ensure smooth order fulfillment
Monitor open orders and proactively communicate delays or issues
Assist in resolving customer concerns and order discrepancies
Maintain documentation for sales transactions and customer communications
Generate reports and provide administrative support to the sales team
Support process improvement initiatives that enhance customer satisfaction and team efficiency
Ensure compliance with company policies and procedures
Requirements:
What We’re Looking For
We're looking for someone who is customer-focused, detail-oriented, and thrives in a fast-paced environment.

The ideal candidate enjoys building relationships, solving problems, and keeping multiple priorities organized.

Experience in some or all the following is highly valued

Inside sales support or sales administration
Customer service and account management
CRM systems such as Salesforce, HubSpot, or similar platforms
Order entry and order management
Manufacturing or industrial business environments
Quote and proposal preparation
Customer communication and relationship management
Cross-functional coordination between departments
Process improvement and operational efficiency
Microsoft Office Suite, including Excel and Outlook
Requirements
Associate's or Bachelor's degree in Business, Marketing, or a related field preferred
1-3 years of experience in sales support, customer service, inside sales, or a related role
Strong communication and interpersonal skills
Excellent organizational and time management abilities
Ability to manage multiple priorities and meet deadlines
High attention to detail and accuracy
Proficiency with CRM software and Microsoft Office applications
Strong problem-solving and customer service skills
Ability to work independently and as part of a team
Ability to read, write, and communicate effectively in English
Able to commute to or relocate to Pewaukee, WI 53072 before start date
Apply today!

Goff’s Enterprises Inc. • Pewaukee, WI • Full-Time • Day Shift