Oracle Customer Experience (CX) Solution Architect

Note – Lead to Cash Module Architecture experience is mandatory

Oracle CX Solution Architect Role Summary

• Lead end-to-end functional solutioning and business consulting for Oracle CX Cloud implementations
• Drive customer engagement across Sales, Service, CPQ, Subscription, Marketing, and Field Service solutions
• Act as business advisor, presales leader, and solution architect for CX transformation initiatives

Responsibilities

Solution Architecture & Business Consulting

• Define end-to-end CX solution blueprint aligned to business objectives, customer journeys, and industry best practices
• Design Lead-to-Cash and Service (Request-to-Resolution) business processes and transformation roadmaps
• Drive fit-gap analysis and recommend optimal functional solution leveraging Oracle CX capabilities
• Prepare and present Solution Design Documents (SDD), business flows, and future-state architecture

Customer Engagement & Consulting

• Lead customer workshops, discovery sessions, and executive discussions
• Understand business challenges and translate them into CX transformation opportunities
• Engage with business stakeholders to align CX solutions with strategic business goals
• Act as trusted advisor throughout the transformation lifecycle

Presales & Solutioning

• Lead solutioning for RFPs, proposals, and client pursuits
• Create compelling solution narratives, value propositions, and transformation roadmaps
• Deliver demos, POCs, and solution walkthroughs tailored to customer scenarios
• Support estimation, sizing, and commercial discussions for CX engagements