Service Technician I

Service Technician I | Rocky Hill, CT, United States | On-site

This employer is a globally leading provider of integrated security solutions, dedicated to protecting, connecting, and optimizing businesses of all sizes. With a presence in 40 countries, their mission is to make the world a safer place and deliver an unparalleled client experience through a combination of people, knowledge, and advanced technology. They offer a comprehensive portfolio of video, access, intrusion, fire, and integrated systems, serving a wide array of long-term clients.

The Role

• Respond to trouble tickets to ensure application uptime and system performance.
• Diagnose and resolve application and system issues both independently and collaboratively.
• Execute preventative maintenance to maximize application availability and identify potential system faults.
• Perform routine configuration changes, including user permissions and application settings.
• Document all system modifications accurately using a digital change control system.
• Conduct pre-deployment testing and on-site installation of software upgrades and major modifications.

What You'll Need

• High School diploma or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong knowledge of commercial access control, CCTV, burglary alarm, intrusion, and fire alarm systems.
• Working knowledge of network communications and IP addressing.
• Excellent problem-solving, analytical, and time management skills.
• Strong written and verbal communication abilities.

What's On Offer

• Paid company training and educational assistance.
• Comprehensive benefits package including medical, dental, vision, and life insurance, plus a 401K with a 60% match.
• Generous paid time off for vacation, holidays, and sick leave.
• Opportunities for exceptional career growth within a global organization.
• Company vehicle, laptop, and cell phone provided.

Apply via Haystack today!