Level 2 Helpdesk (Houston)

We are seeking a skilled Tier 2 Desktop Support Engineer to join our team. The ideal candidate will have a minimum of 3 years of experience in providing technical support, with a strong focus on Windows 10/11 operating systems, Microsoft Office Suite, and Active Directory.

Key Responsibilities:

• Provide advanced technical support for escalated desktop issues  
• Troubleshoot and resolve complex hardware and software problems  
• Manage and maintain user accounts within Active Directory
• Utilize ServiceNow to track and resolve incidents and service requests  
• Deploy and configure desktop hardware and software  
• Assist in the implementation and management of desktop automation tools, such as Autopilot

Qualifications:

• 3+ years of experience in desktop support
• Associate''s degree or higher in Information Technology or related field
• Strong knowledge of Windows 10/11 operating systems, Microsoft Office Suite, and Active Directory  
• Experience with ServiceNow or similar ticketing systems
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team  

If you are a highly motivated individual with a passion for technology and a dedication to exceptional customer service, we encourage you to apply.

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