Customer service expert

Customer Service Expert | Kilmarnock, United Kingdom | On-site | £12.71 per hour

We're hiring on behalf of a globally recognised organisation, certified as one of the UK's top workplaces, known for its passion for achieving exceptional results. This is an exciting opportunity to join a company that values its people and offers a rewarding career path.

The Role

• Receive inbound calls to support students with university loan applications.
• Provide guidance on payments, eligibility, funding, and other related aspects of student loans.
• Make a tangible difference by assisting students with their academic financial futures.
• Work within a lively and vibrant contact centre environment.
• Handle a variety of customer inquiries, from simple updates to more complex or challenging situations.

What You'll Need

• Excellent people skills and confidence in PC usage.
• Ability to interact effectively with diverse individuals.
• Aptitude to learn in a virtual training environment and engage actively.
• Resilience and determination to handle challenging calls effectively.
• Strong listening skills to understand customer queries and navigate complex systems accurately.
• Flexibility, good attendance, and punctuality.

What's On Offer

• Paid classroom-based training and a comprehensive "Nesting" period with full support.
• Opportunities for internal progression and career advancement.
• Access to an Employee Assistance Programme with 24/7 confidential counselling, remote GP services, and online mental health support.
• Employee perks including discounts on supermarkets, electronics, travel, and more.

Apply via Haystack today!