Telecom Service Order Fulfillment Specialist I

Cable One, operating as Sparklight, is seeking a Service Delivery Fulfillment Specialist I to coordinate and process customer orders for internet, TV, and phone services. You will validate serviceability, enter and track orders in our provisioning and billing systems, schedule installations, and ensure accurate, on-time service activation. Partnering closely with field technicians, sales, and customer care, you'll resolve order issues, communicate status updates, and help meet service level targets. This role supports our people-focused, community-minded culture by ensuring a smooth, reliable experience for every customer we connect.

Responsibilities

• Process and validate customer orders for internet, TV, and phone services
• Enter and maintain accurate data in provisioning, CRM, and billing systems
• Coordinate installation and activation schedules with field technicians
• Monitor order status to meet service level and activation timelines
• Resolve order discrepancies, serviceability issues, and escalations
• Communicate order updates and requirements to internal teams and customers
• Collaborate with sales and customer care to ensure smooth service delivery
• Document workflows, changes, and completion notes for each order
• Generate or support reporting on order volumes and performance metrics
• Support continuous improvement of service delivery processes and tools

Required Skills

• Order management
• Service provisioning
• Telecom billing systems
• CRM/ticketing systems
• Data entry and accuracy
• Customer communication
• Service level monitoring
• Troubleshooting coordination
• Reporting and documentation
• Time management