Customer Service Representative- Inside Sales

Job Description
Job Description
Description:
The
Customer Service Representative – Inside Sales is responsible for supporting customer engagement, lead qualification, and account management activities that drive revenue growth. This role serves as a primary point of contact for both new and existing customers and works closely with field sales and operations teams to ensure a smooth and consistent customer experience.

The Customer Service Representative – Inside Sales will contribute to and support business operations through the following duties and responsibilities:
Responds promptly to inbound inquiries and qualifies leads for potential fit
Conducts outbound calls and follow-up activities to nurture existing accounts and pursue new opportunities
Maintains accurate and complete records of all customer interactions in the CRM system
Assists customers with onboarding, training, and placing product orders
Collaborates with sales and operations teams to resolve customer issues quickly and effectively
Prepares quotes, processes orders, and provides product information as needed
Requirements:
Qualifications include:
2+ years of customer-facing or sales-related experience
Strong verbal and written communication skills
Proficiency with CRM systems and Microsoft Office Suite
Ability to multitask and manage time effectively in a fast-paced environment
Team-oriented with a proactive, problem-solving mindset