IT Capacity Manager - UK Wide (Hybrid)

IT Capacity Manager - UK Wide (Hybrid)

50-52,000 + Benefits

IT Capacity Manager you will be responsible for leading the Capacity and Performance Management practice, ensuring that IT services, infrastructure, and supporting resources deliver agreed levels of performance in a cost-effective and sustainable manner. You will establish and maintain capacity management processes, monitor service and resource utilisation, produce forecasts and trend analysis,

Experience

• Proven experience in IT Service Management, with significant expertise in Capacity and Performance Management within complex enterprise IT environments.
• Strong understanding of ITIL best practices, particularly Capacity and Performance Management, Service Level Management, Availability Management, and Continual Improvement, with ITIL Foundation certification essential.
• Experience in capacity planning, performance monitoring, trend analysis, forecasting, and demand management, ensuring IT services and infrastructure can meet current and future business requirements.
• Strong analytical and problem-solving skills, with the ability to identify capacity risks, performance bottlenecks, service constraints, and opportunities for optimisation across infrastructure, applications, and services.

Duties:

• Develop, maintain, and implement Capacity Management policies, processes, standards, and reporting across the IT estate.
• Analyse business, service, and component capacity requirements, ensuring sufficient resources are available to support current and anticipated demand.
• Track and manage any issues & risks that are potentially due to capacity and manage the remediation plans with the customer and technical support teams.
• Work closely with Service Owners, Architecture, Engineering, Operations, and suppliers to forecast demand and develop cost-effective capacity plans.
• Monitor service performance and capacity thresholds, identifying trends, risks, bottlenecks, and opportunities for optimisation.
• Drive continual service improvement through proactive capacity planning, performance analysis, and recommendations that enhance service availability, reliability, and user experience