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Risk Analyst

Amiseq Inc.Atlanta, GA🇺🇸United StatesPosted Oct 16, 2026

Why This Role Stands Out

This hybrid role offers a fantastic opportunity to hone your risk analysis and customer relations skills within a reputable company, directly impacting merchant success and security. You'll thrive here if you excel at balancing empathy with sharp analytical thinking to resolve complex financial and fraud-related issues. Apply now to join a dynamic team and grow your expertise in a flexible environment.

Quick Overview

Seniority

Mid Senior

Work mode

Hybrid

Location

Atlanta, GA, United States

Posted

2 days ago

ComplianceGoogle WorkspaceRisk Management

Job Description

We are seeking a Risk & Fraud Specialist to support payment-processing merchants by handling fraud, financial risk, and account-related inquiries.
We are looking for someone who can effectively balance customer empathy, fraud prevention, and risk management while handling complex merchant situations.
Key Responsibilities:

Handle 20+ inbound calls daily and resolve complex merchant issues.
Review accounts, transactions, and financial data to identify fraud and risk patterns.
Manage held funds, outstanding balances, and chargeback-related cases.
Provide empathetic customer service and effectively de-escalate difficult situations.
Follow SOPs, risk policies, and compliance guidelines while maintaining accurate case documentation.
Collaborate with internal teams and identify opportunities to improve processes.

Requirements:

2+ years of experience in risk, fraud, financial services, or a related call-center environment.
Strong analytical, communication, customer service, and problem-solving skills.
Ability to work in a high-volume environment and meet SLAs/performance targets.
Strong attention to detail and ability to navigate multiple systems.
Proficiency with Google Workspace/G-Suite.