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Risk Analyst

Amiseq Inc.Atlanta, GA🇺🇸United States

Why this role stands out

This hybrid role offers a fantastic opportunity to hone your risk analysis and customer relations skills within a reputable company, directly impacting merchant success and security. You'll thrive here if you excel at balancing empathy with sharp analytical thinking to resolve complex financial and fraud-related issues. Apply now to join a dynamic team and grow your expertise in a flexible environment.

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationAtlanta, GA, United States
ComplianceGoogle WorkspaceRisk Management

Job description

We are seeking a Risk & Fraud Specialist to support payment-processing merchants by handling fraud, financial risk, and account-related inquiries.
We are looking for someone who can effectively balance customer empathy, fraud prevention, and risk management while handling complex merchant situations.
Key Responsibilities:

  • Handle 20+ inbound calls daily and resolve complex merchant issues.
  • Review accounts, transactions, and financial data to identify fraud and risk patterns.
  • Manage held funds, outstanding balances, and chargeback-related cases.
  • Provide empathetic customer service and effectively de-escalate difficult situations.
  • Follow SOPs, risk policies, and compliance guidelines while maintaining accurate case documentation.
  • Collaborate with internal teams and identify opportunities to improve processes.


Requirements:

  • 2+ years of experience in risk, fraud, financial services, or a related call-center environment.
  • Strong analytical, communication, customer service, and problem-solving skills.
  • Ability to work in a high-volume environment and meet SLAs/performance targets.
  • Strong attention to detail and ability to navigate multiple systems.
  • Proficiency with Google Workspace/G-Suite.

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