L&D operations

Consolidate and publish periodic L&D reports across all Business Units and Central L&D.

Maintain learning dashboards and reporting repositories, including participation, completion, utilization, feedback, compliance and cost metrics.

Validate source data, investigate variances and ensure accuracy, consistency and timely reporting.

Support the definition and consistent application of learning metrics, data standards and reporting logic.

Analyze trends and provide operational insights for leadership reviews, forward planning and decision-making.

Partner with relevant teams to improve dashboard design, automation and adoption.

Support annual budget planning, periodic forecasting and ongoing tracking of L&D expenditure.

Monitor budget utilization, actuals versus plan, commitments, accruals and cost allocation across Business Units and Central L&D.

Maintain trackers for purchase orders, invoices, vendor payments and other learning-related expenses.

Prepare budget reports and highlight variances, risks, pending actions and utilization trends.

Coordinate with Finance, Procurement, L&D teams and vendors to support timely and accurate financial processing.

Maintain appropriate financial records and supporting documentation for governance and audit requirements.

Maintain L&D governance documentation, SOPs, control records and evidence repositories.

Coordinate data and documentation required for internal and external audits of the L&D function.

Support monitoring and reporting of mandatory learning, CPE or other applicable compliance requirements.

Perform periodic checks to identify data gaps, control exceptions and overdue actions, and escalate them appropriately.

Support closure of audit observations and agreed remediation actions.

Promote adherence to approved L&D policies, processes, data standards and documentation requirements.

Coordinate end-to-end operational activities for classroom, virtual and blended learning programs.

Manage learning calendars, nominations, registrations, attendance, pre-work, feedback and post-program requirements.

Coordinate with facilitators, Learning Business Partners, Solution teams, HR teams, venues and external partners.

Provide on-ground or virtual support and ensure programs are delivered against agreed timelines and quality standards.

Manage learner and stakeholder queries, with timely resolution or escalation.

Support clear and timely learner communications across the program lifecycle.

Administer learning offerings, cohorts, attendance, completions and related records on the LMS, LXP and other learning platforms.

Support data uploads, reconciliations, corrections and periodic quality checks.

Resolve basic platform queries and coordinate recurring system issues with relevant teams.

Support testing and implementation of enhancements, integrations and digital learning solutions.

Maintain data confidentiality and follow applicable data management requirements.

Coordinate vendor onboarding, documentation, scheduling, deliverables, invoicing and payment follow-up.

Monitor vendor deliverables and adherence to agreed timelines and service levels.

Maintain vendor records, contracts-related documentation and performance inputs.

Work with internal and external partners to resolve operational dependencies and exceptions.

Identify opportunities to simplify, standardize and automate L&D processes and reporting activities.

Maintain process documentation, templates, trackers and knowledge repositories.

Support implementation of process improvements and monitor the resulting operational benefits.

Build strong working relationships through responsiveness, accuracy, ownership and proactive communication.

Contribute to governance forums, operational reviews and continuous improvement initiatives.

Accuracy, completeness and timeliness of enterprise L&D reporting and dashboards.

Budget tracking accuracy, forecast visibility and timely closure of financial actions.

Audit readiness, quality of supporting evidence and closure of compliance actions.

Program execution within agreed timelines and service levels.

Learning data quality and reduction in errors or rework.

Timeliness of learner, vendor and stakeholder coordination.

Process improvements, standardization and automation delivered.

Stakeholder satisfaction and reliability of operational support.