Dynamics 365 CE Support Consultant

Dynamics 365 CE Support Consultant

Microsoft Gold Partner

Location: Fully remote (UK-based) | Type: Permanent, full-time | Salary: Competitive, dependent on experience

About Our Client

Our client is a Microsoft Gold Partner delivering Dynamics 365 and Power Platform solutions to clients across the UK. They help organisations get the most out of their Microsoft investment, from initial implementation through to ongoing managed support. As they continue to grow our Customer Engagement (CE) practice, we're looking for an experienced support consultant to join the team.

The role

We're hiring a Senior D365 CE Support Consultant to provide day-to-day and escalated support across our client base's Dynamics 365 Customer Engagement, Power Platform and Power Automate implementations. You'll work within our managed services team, resolving incidents, fielding change requests, and helping clients get more value from their existing D365 CE environment. This is a fully remote role open to candidates based anywhere in the UK.

Key responsibilities

Act as a senior point of escalation for D365 CE support tickets, diagnosing and resolving functional and configuration issues

Build, maintain and troubleshoot Power Automate flows and Power Platform components (Power Apps, Dataverse) supporting client D365 CE solutions

Manage and prioritise a shared support queue, meeting agreed SLAs and communicating clearly with clients throughout

Carry out configuration changes, minor customisations and small enhancements within D365 CE (forms, views, workflows, business rules, security roles)

Investigate root causes of recurring issues and recommend proactive fixes or platform improvements

Support data imports, exports and integrity checks within Dynamics 365 CE

Mentor and provide technical guidance to junior support consultants

Liaise with Microsoft support and third-party ISV vendors where required to resolve platform-level issues

Contribute to support documentation, knowledge base articles and internal process improvement

Occasionally support small change/project work alongside the consulting team

Essential skills and experience

Proven hands-on experience supporting Dynamics 365 Customer Engagement (Sales, Customer Service and/or Field Service modules)

Strong working knowledge of the Power Platform, including Power Automate (cloud flows) and Power Apps

Confident with D365 CE configuration: forms, views, business process flows, workflows, business rules, security roles

Experience working in a support or managed services environment, including ticket/SLA-driven ways of working

Comfortable troubleshooting integration and data issues across D365 CE and connected systems

Excellent client-facing communication skills, able to explain technical issues to non-technical stakeholders

Based in the UK, eligible to work in the UK without sponsorship

Desirable skills

Microsoft certifications in Dynamics 365 CE and/or Power Platform (e.g. MB-210, MB-230, PL-200)

Experience with Power BI for reporting against D365 CE data

Familiarity with Azure DevOps or similar for ticket tracking and release management

Exposure to plugin/C# customisation or Dataverse API integrations

Prior experience working for a Microsoft Partner or in a consultancy environment

What's on offer

Fully remote working, with occasional travel for team or client days

Funded certifications and ongoing professional development

Clear progression path into consulting, solution architecture or team leadership

Company pension, private healthcare and sta