HR Data & Operations Specialist

Position: HR Data & Operations Specialist

Location: Jacksonville, FL (Onsite)

Duration: FTE/ Direct Hire

Job Description

The HR Data & Operations Specialist serves as the primary point of contact for Tier 1 HR support across multiple areas, including payroll, benefits, talent acquisition, reporting, leave management, and general HR policy inquiries. Supports HR reporting and data integrity across the organization. Supports benefits and retirement plan administration.

•Monitor weekly feeds, maintain documentation, and resolve discrepancies with benefit vendors and ADP.

•Perform quarterly reconciliations for Benefits enrollment and payroll, including documentation and issue resolution.

•Prepare census reports and manage periodic data requests.

•Compile and validate files for annual non-discrimination testing for 401(k), HSA, and FSA plans.

•Support annual Department of Labor (Form 5500) reporting.

•Prepare, organize, and manage documentation for annual 401(k) audit requirements.

•Serve as the primary point of contact for Tier 1 HR support, addressing a wide range of associate inquiries across core HR functions, processes, and policies.

•Provide accurate, timely responses to HR questions using the Deskpro case management system.

•Collaborate with HR leaders to escalate and resolve complex or specialized issues.

•Perform data validations and support resolution of system or process issues.

•Review and approve job descriptions for alignment with Job Architecture standards.

Partner with IT and HRIS teams on data validation, system testing, enhancements, and troubleshooting.

•Configure and maintain HRIS modules, system tables, workflows, and business processes.

•Conduct periodic reviews of system access and security controls for HR vendors to maintain compliance and safeguard associate information.

•Deliver ad hoc reporting and analytics to support issue resolution, leadership requests, and first paycheck-of-year audits.

•Respond to ad hoc reporting requests across HR functions.

•Generate quarterly Rewards & Recognition (R&R) reports for leadership and monthly reports for the Associate Experience team.

Qualifications:

•Experience managing and analyzing data from multiple sources

•Strong customer service and communication skills

•Experience with case management systems and handling HR inquiries

•Proficiency utilizing HRIS systems (ADP Workforce Now) and Excel for reporting and analytics

•University (Degree) Preferred