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Immediate Need!! Senior Contact Center Engineer

Srinav Inc.Lafayette, LA🇺🇸United StatesPosted Oct 2, 2026

Why This Role Stands Out

As a Senior Contact Center Engineer at Srinav Inc., you will leverage your extensive experience with enterprise platforms to drive critical contact center operations and modernization initiatives. This long-term, on-site role is ideal for a proactive engineer with strong troubleshooting and configuration governance skills who thrives in a dynamic, high-availability environment. You'll have the opportunity to make a significant impact within a reputable company.

Quick Overview

Seniority
Mid Senior
Work mode
On Site
Location
Lafayette, LA, United States
Posted
3 days ago

Job Description

Greetings from SRINAV INC.

Kindly find the below requirement and share your interest.

Position : Senior Contact Center Engineer
Location : Lafayette, LA(Onsite)

Duration : Long term
Required qualifications to be successful in this role
At least 7+ years of experience administering enterprise Contact Center Platforms
. Strong hands-on experience with at least one major enterprise contact center platform (e.g., Cisco, Genesys, Avaya, NICE, Amazon Connect, Five9, or similar enterprise grade solutions)
. Proven experience managing agent lifecycle, skills configuration, routing profiles, queues, and desktop settings
. Strong understanding of contact center routing concepts including skill-based routing, queue management, agent states, and call variable handling
. Experience working in high availability production environments
. Experience supporting platform upgrades, migrations, or transformation initiatives
. Strong troubleshooting, configuration governance, and change management skills
Desired Qualifications:
. Hands on experience with Cisco UCCE / Finesse
. Hands on experience with Genesys Engage / Workspace
. Experience with Amazon Connect configuration and administration
. Experience supporting cloud migration or modernization programs
. Familiarity with AWS ecosystem services supporting contact center integrations
. Experience in hybrid (on prem + cloud) coexistence environments
. Experience working in regulated enterprise environments
Expectations:
. Maintain operational stability of legacy platforms during migration
. Proactively identify configuration risks and migration dependencies
. Ensure documentation accuracy and configuration traceability
. Support phased cloud adoption with minimal business disruption

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