Senior Change Manager

Only W2 profile

Pleasanton, CA / San Francisco, CA (Onsite)

We are seeking an experienced Senior Change Manager to lead Organizational Change Management (OCM) for a large-scale AI-powered HR Service Delivery transformation. This role will drive end-to-end change strategy, stakeholder engagement, communications, training, and adoption for the implementation of Moveworks as the enterprise AI assistant across HRSD and ITSM.

Required Skills:

• 5+ years of Organizational Change Management (OCM) experience
• 3+ years supporting enterprise HR, ITSM, HRSD, or Employee Experience implementations
• Strong experience with Prosci ADKAR or similar change methodology
• Experience driving adoption of AI, self-service, chatbot, conversational AI, or automation platforms
• Hands-on experience creating communications, training, stakeholder engagement, and change readiness plans
• Experience with ServiceNow, Moveworks, Aisera, or similar platforms
• Strong executive communication and stakeholder management skills
• Experience supporting large enterprise or retail organizations is preferred

Preferred:

• Prosci/ACMP Certification
• Salesforce Marketing Cloud
• SharePoint
• HR Operations / HR Service Delivery
• Retail or Consumer Goods domain

📩 Please share your updated resume at