Logistics Support Specialist II - Ciudad de México- Intermodal

Schedule: On site

Títle: Customer Support Specialist ll

Location: Ciudad de Mexico 

Req #: 2756

What the Candidate Will Do  

The Customer Support Specialist II is responsible for supporting the end-to-end execution of freight shipments, ensuring on-time performance, accurate system updates, and exceptional customer service. This role plays a critical part in day-to-day operations by maintaining strong communication with customers, carriers, and internal stakeholders, as well as resolving service issues and supporting continuous improvement initiatives. Region of impact: North America. 

Basic Qualifications

• Manage daily activities related to booking, dispatch, tracking, and delivery confirmation for both import and export shipments. 

• Ensure all shipment details and references are entered accurately and on time in the Uber Freight systems. 

• Coordinate customs documentation, transfers for cross-border shipments, and warehouse scheduling. 

• Maintain clear and professional communication with customers regarding shipment status, delays, or any service issues. 

• Send proactive status reports and respond to customer needs such as documentation, rate requests, or capacity issues. 

• Ensure that the Uber Freight system reflects accurate and up-to-date information for all active shipments. 

• Train and support interns or new team members on daily execution tasks and best practices. 

• Review weekly reports such as the High/Low Net Revenue and contribute to weekly operational highlights. 

Preferred Qualifications 

• At least 1 - 2 years of experience in freight forwarding, logistics coordination, or 4PL operations. Experience in Intermodal is a plus. 
• Strong organizational and multitasking skills in a high-volume, time-sensitive environment.
• Excellent communication skills (written and verbal), customer-focused mindset.
• Attention to detail and ability to follow structured processes and documentation requirements.
• Team player with a proactive, solution-oriented attitude
• Advanced English skills as this position will have a significant impact in US-based operations

About Uber Freight