Sales & Events Coordinator

Job Description
Job Description
Position Summary
The Sales Coordinator serves as a front-line ambassador for Riverside EpiCenter, managing inbound event inquiries, cultivating client relationships, preparing proposals and agreements, and guiding clients through the sales process from initial contact to event confirmation.
This position combines consultative selling, exceptional customer service, administrative precision, and operational coordination to create an outstanding client experience while contributing to Riverside EpiCenter's revenue growth.
The ideal candidate is organized, responsive, relationship-driven, technologically proficient, and motivated by achieving sales goals while delivering an EPIC customer experience.

Key Responsibilities
Drive Sales & Business Development:
Respond to inquiries, qualify prospects, conduct facility tours, prepare proposals, and consistently follow up to convert leads into confirmed bookings.

Build Client Relationships

Serve as the primary point of contact throughout the sales process, provide a hospitality-first experience, and develop relationships that generate repeat business and referrals.

Manage Sales Pipeline

Maintain an active prospect pipeline, document all sales activity in the CRM, and consistently move opportunities toward commitment and booking.

Prepare Proposals & Contracts

Create accurate estimates, proposals, contracts, rental agreements, and supporting documentation while ensuring pricing, room selections, event details, and client requirements are complete and accurate.

Manage Payments & Documentation

Coordinate deposits, payment schedules, contract execution, and organized electronic client files.

Maximize Revenue Opportunities

Identify and recommend additional services, amenities, and event enhancements that support client needs and increase revenue.

Collaborate Across Departments

Partner with Event Operations, Technical Services, Catering, Entertainment, Marketing, Accounting, EPIC Experience, and Facility Operations to ensure successful event execution and seamless client handoffs.

Achieve Sales & Service Goals

Maintain rapid response times, accurate CRM and proposal documentation, consistent follow-up, strong proposal-to-booking conversion, high client satisfaction, and achievement of individual and departmental sales goals.

Qualifications Required
Bachelor's degree preferred (or equivalent professional experience)
2–5 years of experience in:
Event sales
Hospitality
Conference centers
Hotels
Corporate event planning
Venue management
Customer relationship management
Excellent written and verbal communication
Strong organizational skills
Ability to manage multiple deadlines simultaneously
Professional appearance and presentation
High attention to detail
Strong Microsoft Office proficiency
Experience working within CRM and event management software
Preferred Experience
Experience selling or coordinating:
Corporate meetings
Conferences
Weddings
Social events
Church events
Government meetings
Nonprofit events
Productions
Entertainment events
Film or television productions