Customer Experience Manager (Concur/Travel/Expense)

We are hiring Customer Experience Manager - Remote

Company Name: - JTSi (Johnson Technology Systems, Inc.)
Title: Customer Experience Manager
Location: Remote
If local to Herndon, resource must be onsite 4 days per week.
Citizenship: US Person

Job Description:

Please see Required Skills section below for specific details on this position.

The Customer Experience Manager supports Federal Government clients as a functional consultant specializing in SAP Concur. This role partners with cross functional teams to deliver high quality agency support before and after go live. Responsibilities include leading functional consulting activities such as requirements gathering, configuration, testing, and integration support in an Agile environment. The role translates agency needs into compliant travel and expense solutions, facilitates working sessions, develops functional artifacts, coordinates testing and issue resolution, supports implementation workstreams, and assists with post go live stabilization and customer experience improvements

Required Skills
Experience with SAP Concur preferred; Must have experience with Travel and Expense systems.
Hands-on experience with functional consulting and system implementation.
Experience in requirements gathering, system configuration, testing, integration coordination, and support.
Experience supporting projects or workstreams, managing scope, collaborating with large teams, and presenting client recommendations.
Experience working with Federal or DoD clients.
Knowledge of system implementation principles, business process design, and functional testing.
Experience in Agile environments.
Ability to analyze data, support visualization, and translate stakeholder needs into functional requirements.
Understanding of integration concepts, system or service design, and content or process management.

Other Required Skill Requirement
Microsoft Excel, Excellent verbal and written communication skills, Microsoft Word
If you are available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please call me ASAP on / If you do respond via e-mail ( jinson dot jose at the rate usa dot com ) please include a daytime phone number so I can reach you. In considering candidates, time is of the essence, so please respond ASAP with your updated resume.

Established in 2003, JTSi is a Professional IT & Engineering Services provider with years of documented experience in the Information Technology and Engineering services field. JTSi has a proven track record for successfully delivering mission critical Professional services to the Government and the industry. JTSi SAP team delivers solutions to its clients by clearly understanding their core business problems. We do what we say!