Atlassian Government Cloud Operations Lead with Security Clearance

Job Description Everforth ECS is seeking Atlassian Government Cloud Operations Lead to work remotely . ECS is seeking an experienced Atlassian Government Cloud (AGC) Operations Lead to support the migration of Atlassian Datacenter to AGC and lead ongoing modernization efforts for the Department of Homeland Security (DHS) . You'll design, stand up, and manage end-to-end operations, maintenance, and tiered support for an enterprise FedRAMP Moderate AGC environment. You'll establish a modern IT Service Management capability using Jira Service Management and lead a team of administrators and help desk specialists.

Salary Range: $110,000-$130,000

Required Skills

• Bachelor's degree in Computer Science , Information Security or related field
• Ability to obtain DHS Public Trust security clearance.
• Minimum 6 + years of project management experience
• E xperience in IT operations, systems administration, and enterprise help desk/service desk management
• Proven track record standing up tiered ITIL-aligned operations in enterprise or federal environments
• Demonstrated experience leading support teams, managing queues, and mentoring administrators
• Strong knowledge of cloud SaaS operational models, Agile frameworks, and vendor escalation management
• Excellent communication skills with ability to draft executive dashboards, runbooks, and SOPs Desired Skills
• Atlassian Certified Professional (ACP-120, ACP-420, or ACP-620)
• ITIL Foundation or ITIL Managing Professional certification
• PMI certifications (PMP or PMI-ACP)
• Experience supporting DHS or federal agencies
• Direct experience with migrations from on-premises to Cloud
• Familiarity with Atlassian Guard, enterprise identity providers (Okta, Microsoft Entra ID, PingFederate), and SCIM provisioning
• Architect and manage enterprise Help Desk and O&M framework for Atlassian Government Cloud SaaS
• Configure and administer Jira Service Management (JSM) as the centralized service desk with customer portals, request catalogs, SLA timers, and automation
• Establish and manage Tier 1, 2, and 3 operational support tiers
• Create and maintain SOPs, incident runbooks, configuration management plans, and knowledge base articles
• Direct daily tenant and site administration across DHS Atlassian ecosystem (Jira Software, JSM, Confluence, Atlassian Guard)
• Manage release governance, test platform updates, and chair Change Advisory Board (CAB) reviews
• Enforce security and governance baselines aligned with Atlassian Government Cloud CRM and DHS Zero Trust/ICAM architectures
• Administer RBAC, user lifecycle provisioning/deprovisioning via SAML/SSO, and quarterly access recertifications #EverforthECS1 ECS Federal LLC is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law. is the federal segment of , a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow. We value:
• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven Meet the challenge. Make a difference with Everforth ECS!