Full timeCustomer Service

Guest Service Associate - F&B Service

AccorHotelChennai, TN🇮🇳India

Why this role stands out

Embark on a rewarding career in hospitality with AccorHotel, where you'll hone your customer service skills and contribute to exceptional guest experiences. This on-site role is perfect for proactive individuals eager to learn and grow within a reputable global brand, offering a fantastic foundation for your career in the F&B service industry. Apply today to join a dynamic team and start building your future!

Quick overview

SeniorityEntry Level

Employment typeFull Time

Work modeOn Site

LocationChennai, TN, India

Job description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Perform opening/closing side duties as assigned and set all tables according to standards and procedures
Deliver F&B services in accordance to departmental standards and procedures
Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation
Greet all patrons warmly upon arrival at the door and escort them to the table
Ensure that all food & beverage are served according to service standard
Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
Pick up and serve food and beverage orders. Ensure that food and beverage are served promptly to the guests once they are ready, such that they arrive at the patrons’ table at the correct temperature
Try to remember individual patron’s names and their preferences to extend a personalized service
Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue. Cross sell other dining venue when outlet is full
Thank all patrons for patronizing the outlet upon their departure
Clear and tidy up tables after the departure of the patrons as quickly as possible to the stewarding area
Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
Report any complaints, incidents or other irregularities to management
Assist other Food & Beverage outlets with their operations during peak times or when required

Bachelor degree or Diploma in hotel management
Additional certification(s) in Food & Beverage will be an advantage
Good reading, writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage
No experience is required