Senior Physician Referral Liaison - Kinder Children's Cancer Center

At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day. As a Senior Physician Referral Liaison, you’ll build and strengthen relationships with community physicians and practice staff to support referrals, exceptional service, and access to pediatric specialty care. You’ll use strategic account management, marketing, and data analysis to expand referral relationships, measure results, and improve program effectiveness.

• Builds and maintains relationships with referring physicians and practice staff through regular office visits, communication, and responsive service
• Serves as a liaison between community-based referring physicians and the organization, helping identify and resolve referral-related concerns
• Develops and executes strategic account plans to grow physician loyalty, referral activity, account migration, and acquisition
• Maintains complete and accurate physician account records in the customer relationship management system
• Coordinates meetings between referring physicians, specialists, and organizational representatives
• Develops knowledge of available services, referral processes, and authorization requirements to support referring practices
• Identifies educational topics of interest and collaborates with leadership and marketing teams to develop programs for referring physicians
• Coordinates program promotion, venue logistics, event management, evaluations, and reporting for physician education opportunities
• Implements territory-based marketing plans and represents the organization at targeted physician and health care industry conferences
• Collaborates with marketing teams to develop communications and promotional materials for physicians and practice staff
• Manages the assigned territory budget and adheres to applicable compliance standards
• Gathers, analyzes, and reports referral, revenue, and return-on-investment data to evaluate program performance and identify growth opportunities
• Uses customer relationship management tools and data insights to improve processes, demonstrate program value, and support volume and margin growth

• Bachelor’s degree required
• Five years of experience in physician marketing, customer relationship management, sales, or account management required