Senior Business Analyst

Key Responsibilities

• Lead complex discovery, analysis and requirements activities
• Manage senior stakeholder expectations and resolve competing priorities
• Develop clear analysis, options and recommendations to support decision making
• Navigate shared service arrangements, delivery dependencies and intersecting business and technical accountabilities
• Support teams to work through ambiguity, change and complex delivery environments
• Lead or support data related business analysis where required, including clarifying business rules, data flows, dependencies, reporting needs, data quality considerations and impacts on business processes.

Essential Criteria

• Strong experience contributing to analysis on complex or sensitive initiatives
• Strong stakeholder engagement skills and the ability to think strategically in a delivery context
• Experience working across shared services, multiple delivery partners and complex dependencies
• Ability to clarify direction, manage ambiguity and support practical outcomes
• Ability to support and mentor other analysts and contribute to consistent analysis practices

Desirable Criteria

• Experience with frameworks such as BABOK, agile, human centred design, user centred design and the Digital Service Standard.