Quick overview
Job description
Prepare and serve beverages to guests and servers (food servers, cocktail waitresses).
Greet guests in a friendly and cheerful manner while taking their drink order
Prepare drinks using proper recipe and glassware
Serve drinks in a fast, friendly and efficient manner
Keep the bar clean and organized
Direct beverage attendants
Correctly ring up drinks on the register and return correct change
Answer guest questions about the property and events
Monitor guest alcohol consumption levels and intoxication level
Ensure responsible serving only to guests 21 and older (carding, don’t over-serve)
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned
- Ability to provide our guests with excellent customer service
- Excellent communication and observation skills
- Easygoing demeanor to ensure a fun and safe environment for our guests
- Ability to move quickly up and down the bar
- Must have basic math skills
- Must be able to run cash register
- Must have excellent hand-to-eye coordination
- High School diploma or equivalent
- Must be at least 21 years of age to serve alcohol, in accordance with local laws
ADDITIONAL REQUIREMENTS
Constant walking, standing, twisting, bending, reaching (to a height of 8ft)
Transporting, pushing, pulling and maneuvering items weighing up to 40 lbs.
Normal sense of smell, touch, sound and vision range including absence of color blindness
Eye/hand coordination and manual dexterity as well as the ability to distinguish letters and symbols
Use of electrical equipment and Infogenesis POS
Ability to understand and comply with all company and departmental rules, regulations, policies and procedures and union contract
Skill in establishing and maintaining effective working relationships with staff
Must maintain compliance with all state and local laws regarding proper alcohol service
Must be able to work with money and credit cards
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.
PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.
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