Open Order Specialist (Inside Sales Support)

Job Description
Power/mation has an immediate opening for an
Open Order Specialist to support our Inside Sales team by answering incoming calls, tracking open orders, expediting issues, coordinating fulfillment, maintaining clear communication between internal teams, suppliers & customer to ensure timely delivery. This role is essential to maintaining the accuracy, responsiveness, and reliability our customers expect from every Power/mation experience. This is a full-time position working Monday-Friday at our corporate office in Saint Paul, Minnesota.

This role is not eligible for remote or hybrid work. We're a team that values collaboration and exceptional service. Monitor and track the status of customer orders, shipments, and deliveries. Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays. Coordinate with purchasing, inside sales, and logistics to ensure timely product availability. Maintain accurate records of order status, delivery timelines, and customer inventory levels. Expedite urgent orders and prioritize based on customer needs or back-orders.

Partner with other sales personnel and departments to deliver exceptional customer service. Prepare regular open-order reports and assist with quarterly customer-review meetings.

Perform additional duties as needed to ensure a positive customer experience.
2+ years of customer service or order management experience, ideally in industrial automation, manufacturing or distribution
~ HubSpot experience is also a plus
~ Professional, customer-focused attitude with a problem-solving mindset
We partner with customers across Minnesota, Wisconsin, Illinois, Iowa, Nebraska, and the Dakotas with innovative solutions in motion control, logic control, robotics, pneumatics, software, sensors, vision, machine safety, power transmission, control panel components, and services.

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