Salesforce Business Systems Analyst Salesforce BSA with order management

We are looking for an experienced Business Systems Analyst (BSA) with strong knowledge of Order Management processes.
The candidate will work closely with business stakeholders, product owners, developers, QA teams, and operations to gather requirements, analyze business processes, and deliver technology solutions related to the order lifecycle.
Key Responsibilities
Required Skills
Experience in UAT and functional testing.
Strong documentation and stakeholder management skills.
Understanding of Agile/Scrum methodologies.
Experience with Jira and Confluence.
Knowledge of REST APIs and system integrations.
Experience with SQL for data analysis and validation.
Knowledge of end-to-end order-to-delivery processes.
Good understanding of Order Management Systems (OMS).
Strong experience as a Business Systems Analyst or Business Analyst.
Support production issues and identify root causes.
Perform impact analysis for enhancements and system changes.
Analyze system integrations with ERP, WMS, CRM, payment gateways, and third-party logistics providers.
Coordinate with QA teams for test scenarios, UAT, and defect resolution.
Create process flows, use cases, wireframes, and workflow diagrams.
Work with development teams to translate business requirements into functional specifications.
Analyze end-to-end order lifecycle processes, including:
Order creation and capture.
Order validation and confirmation.
Inventory availability and allocation.
Order fulfillment and shipment.
Order tracking and delivery.
Order cancellation and returns.
Refunds and exchanges.
Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), and user stories.
Work with business stakeholders to understand order processing workflows.
Gather, analyze, and document business requirements for Order Management Systems (OMS).