Technology Client Services Manager

Job Title: Technology Client Services Manager

Location: Hackensack, NJ

Duration: 12+ months

Job Summary

We are seeking an experienced Technology Client Services Manager to oversee executive technology support, conference room and boardroom technology, audiovisual (AV) infrastructure, and multimedia event production. The ideal candidate will have extensive experience managing enterprise technology services, supporting C-level executives and Board of Directors, and delivering seamless technology solutions for high-profile corporate meetings, conferences, and executive events.

This individual will serve as a key technology liaison between executive leadership, internal IT teams, event management, external vendors, and business stakeholders to ensure reliable technology operations and exceptional service delivery.

Key Responsibilities

• Executive & End-User Technology Support
• Provide high-level, hands-on technology support to executive leadership, including the Chairman, CEO, COO, CFO, and Board of Directors.
• Deliver first-level desktop and help desk support for computers, printers, mobile devices, peripherals, and other end-user technologies.
• Ensure secure and reliable access to confidential corporate information and Board meeting materials.
• Provide on-site and remote technical support to executives, including during domestic and international travel.

Conference Room & Audiovisual Technology Management

• Manage the planning, installation, configuration, and ongoing support of audiovisual and multimedia technology across conference rooms, executive offices, and boardrooms.
• Oversee conference room technology infrastructure, including videoconferencing, audio systems, displays, microphones, and presentation equipment.
• Ensure all meeting spaces are fully operational and equipped to support executive meetings and hybrid collaboration.
• Troubleshoot and resolve technical issues involving AV equipment, video conferencing, and multimedia systems.

Corporate Event & Multimedia Production

• Lead the technical planning and execution of high-profile corporate events, executive meetings, and global conferences.
• Manage end-to-end technology production for quarterly public earnings conference calls, including videoconferencing, audioconferencing, and webcast broadcasting.
• Serve as Technical Director and Production Manager for executive retreats, global partner meetings, investor conferences, and corporate events.
• Support Global Investment Research conferences, including Healthcare, Industrials, Global Retailing, Technology & Internet, and Hedge Fund events.
• Coordinate all technical requirements for live and virtual events, ensuring seamless delivery and minimal disruptions.

Project & Vendor Management

• Collaborate with Event Management, Executive Office Management, and internal IT teams to define technical requirements, project scope, and event deliverables.
• Manage hardware procurement, vendor selection, service proposals, and technology resource planning.
• Serve as the primary technology representative when coordinating with external venues, AV providers, and third-party vendors.
• Ensure vendors and service providers meet agreed-upon technical specifications, service expectations, and delivery timelines.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• 8+ years of experience in IT client services, executive technology support, AV technology, conference services, or multimedia event production.
• Demonstrated experience supporting C-level executives and senior leadership teams.
• Strong knowledge of enterprise audiovisual systems, videoconferencing, webcasting, and conference room technologies.
• Experience managing large-scale conference room and boardroom technology installations.
• Experience coordinating corporate events, executive meetings, and live multimedia productions.
• Strong troubleshooting, project management, vendor management, and customer service skills.
• Excellent communication and interpersonal skills, with the ability to interact professionally with senior executives and business stakeholders.
• Ability to work independently, manage multiple priorities, and respond effectively in high-pressure environments.
• Willingness to travel domestically and internationally as required.

Preferred Technical Skills

• Enterprise AV and multimedia systems.
• Videoconferencing platforms such as Cisco Webex, Zoom, and Microsoft Teams.
• Conference room and boardroom technology.
• Audioconferencing and webcast production platforms.
• Crestron, Extron, and other AV control systems.
• Desktop support, Windows environments, printers, and mobile devices.
• Live event production, streaming, and broadcasting technologies.
• AV hardware installation, configuration, and troubleshooting.

Key Competencies

• Executive-level customer service and relationship management.
• Enterprise IT and AV infrastructure management.
• Corporate event technology production.
• Conference room technology deployment.
• Technical project and vendor management.
• Problem-solving and incident resolution.
• Strong organizational and communication skills.