Software Solutions Architect

Job Summary:
This position functions as a Salesforce Application Architect within the Michigan Department of
Health and Human Services (MDHHS), supporting the modernization and ongoing operations of
critical Child Welfare and State Hospital systems, including the Michigan Statewide Automated
Child Welfare Information System (MiSACWIS) and the Comprehensive Child Welfare
Information System (CCWIS). These systems are essential to the delivery of services to
vulnerable children and families across Michigan and require high availability, scalability, and
compliance with state and federal standards.
The architect is responsible for leading the design, development, and implementation of
enterprise-grade Salesforce solutions, ensuring architectural integrity, platform optimization, and
alignment with MDHHS’s strategic and operational goals. This includes transitioning legacy
systems to a modern Salesforce-based platform, with a focus on Sales Cloud, Service Cloud,
Experience Cloud, and Field Service Lightning (FSL).
Job Responsibilities:
• Leading end-to-end architecture and technical design of Salesforce solutions that
support case management, field service operations, and user engagement.
• Conducting org health checks and platform assessments, and delivering actionable
recommendations based on Salesforce best practices.
• Participating in Design & Discovery sessions and promoting the adoption of Salesforce’s
Well-Architected Framework.
• Providing technical leadership and mentorship to development teams, including state
employees and contractors.
• Collaborating with business analysts, product owners, and stakeholders to translate
complex business requirements into scalable, maintainable Salesforce solutions.
• Overseeing proof-of-concepts (POCs) to validate technical feasibility and business value
of proposed solutions.
• Ensuring secure application development lifecycle (SADLC) practices are followed
throughout all phases of development and deployment.
• Setting the technical direction for MDHHS Child Welfare applications.
• Supporting 24/7 operations of Tier 2 applications like MiSACWIS, which serve over
8,000 users across state and private agencies.
• Ensuring compliance with security, performance, and regulatory standards.
Primary Duties (80%): Serve as the development specialist responsible for the design,
development, testing and documentation of the technical software solutions. Solve system
design problems and programming issues. Ensure that the solutions are integrated and
enhanced to meet the needs of the agency’s business plan.
• Lead development of software applications, server components and services using
various development tools and State of Michigan approved/supported technologies.
• Plan/Coordinate integration of systems within the business area, external partners,
state agencies, and hosting platforms.
• Design and implement application security that complies with State of Michigan
policies.
• Lead/Direct impact analysis of changes due to legislation, requests, or changes in
governmental and business processes.
• Review/Approve presentation materials for technical review meetings, approval
sessions, application demonstrations.
• Ensure that technical design strategies or applications adhere to State and agency
policies, standards, and guidelines.
• Review and approve State of Michigan system engineering methodology or other
required technical deliverables.
Primary Duties (15%): Provide technical leadership to the application development team,
agency, and external groups
• Work with teams and product owners to refine SADLC, prioritize agile backlogs, and
maintain release readiness/schedule.
• Ensure compliance with ECM standards and procedures across development, system
test, user acceptance testing, security, and production environments, includes
coordinating, creating, approving, and monitoring required work items.
• Make technical recommendation(s) and/or decision(s) for changes to the Bridges
application based on user requirements.
• Solve complex system design and programming problems which ensure high security is
addressed for client level of data.
• Plan for coordination, development, testing and integration of systems and data with
Bridges.
Primary Duties (5%): Research and evaluate relevant technology as it pertains to the business
strategy
• Maintain thorough, up to date knowledge of programming techniques used in software
development in line with the DTMB technology standards
• Recommend configuration management tool best practices.
• Identify/Share/Recommend improvements to tools and technology to development team
and technical support staff.
Required Education: Bachelor’s Degree
Required Skills:
•5+ years of experience gathering and analyzing business and technical requirements in
collaboration with stakeholders
•Experience designing and implementing CI/CD pipelines, including pipeline-as-code, branching
strategies, automated code reviews, and testing aligned with organizational goals
•Strong ability to communicate technical concepts clearly and effectively to both technical and
non-technical audiences
•2-3 Salesforce certifications required
•5+ years of hands-on experience with Salesforce, SQL, Java, and web services development
Most Preferred Skills:
•Salesforce Architect certification
•Experience working on enterprise-level implementations
•Database-related certifications
Other Preferred Qualifications
• 5+ years of experience working within Agile development environments
• Strong experience with Oracle SQL development, including query execution and
performance tuning
• Experience working with DevOps practices, including automated builds, testing
(regression/smoke), and multi-environment deployments
• Demonstrated ability to troubleshoot complex system issues and provide technical
guidance/leadership to development teams