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CSOC Classified Support Engineer

GovCIOColorado Springs, CO🇺🇸United States

Why this role stands out

This role offers a significant opportunity to lead critical IT field support for classified systems, providing you with challenging projects and the chance to enhance your leadership skills within a reputable organization. If you are a seasoned IT support professional with a passion for technical excellence and managing complex operations, you will thrive in this impactful position with competitive compensation. Apply today to make a difference!

Quick overview

Salary$100k - $140k/yr
SeniorityMid Senior
Work modeOn Site
LocationColorado Springs, CO, United States

Job description

GovCIO is currently hiring for a Senior CSOC Support Engineer in Colorado Springs, CO. This position is onsite.
Responsibilities
  • Provides technical and management leadership for major IT field support services for CSOC classified systems, establishing goals and plans that meet project objectives
  • Directs and controls all international field support activities, having overall responsibility for management, methods, and staffing to ensure technical requirements are met
  • Oversees technical support to federal, contractor, and detail employees using TSA Systems, ensuring appropriate staffing resources
  • Ensure support engineers complete mandatory and job-related training
  • Directs specific IT Field Services tasks, including deskside support, mobility support, deployment services, Operations and Maintenance (O&M), asset management inventory assistance, and video conferencing and A/V O&M, and local on-site cabling

Qualifications
  • High School with 9+ years of IT customer support engineering experience (or commensurate experience)
  • 6 years experience in IT support
  • Holds appropriate personnel clearance levels to gain access to classified systems
  • Possesses expert-level IT field support and leadership skills, enabling the management and direction of complex service request fulfillment and network/computer systems administration across multiple operating systems
  • Demonstrates advanced proficiency in mobile device support, intricate desk-side tasks, and deployment strategies
  • Possesses the ability to provide comprehensive IT support for TSA staff at International locations
  • Exhibits leadership in evaluating service performance, actively managing and documenting tickets, ensuring high-quality resolution, system optimization, and recommending significant changes for overall service delivery
  • Skilled at applying lessons learned for the refinement of Knowledge Base (KB) articles in support of continuous process improvement
  • Demonstrates exceptional interpersonal and communication skills, strategic thinking for technology assignments, applies advanced troubleshooting expertise, and demonstrates strong leadership to ensure high-quality resolution and system optimization across multiple tasks
  • Clearance Required: Must have an active TS/SCI

Posted Salary Range
USD $100,000.00 - USD $140,000.00 /Yr.

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