Director, Insurance

West Monroe is hiring a Director with deep insurance industry and consulting experience to join our growing Insurance practice in our Chicago office.

West Monroe has been delivering significant value to insurance carriers and brokers for over a decade, including portfolio work for private equity firms and significant work in data, analytics, and AI. As the Insurance practice continues to grow, this role comes at a critical time as insurers navigate rising claims costs, increased M&A activity, evolving customer expectations, and the need to integrate advanced technologies such as AI and machine learning.

In this role, you will serve as a senior client and practice leader, helping insurance organizations address strategic business and technology priorities across customer engagement, modern data platforms, claims and contact center automation, and insurance analytics. You will help clients identify opportunities, develop clear transformation roadmaps, and deliver measurable business outcomes.

What You Will Do

Client Delivery

• Lead high-complexity engagements with accountability for scope, budget, staffing, profitability, quality, and client outcomes.
• Serve as a trusted advisor to senior insurance executives, providing strategic guidance on industry challenges, operating models, technology modernization, data, analytics, and AI.
• Apply deep understanding of the insurance value chain across carriers and brokerages to shape strategies and solutions.
• Advise clients on leveraging data and AI to improve risk management, reduce losses, increase financial value, and enhance customer and employee experiences.
• Lead account management activities and build strong executive relationships across complex client accounts.
• Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
• Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.

Business Development

• Originate leads and identify opportunities within existing accounts and new client relationships.
• Lead complex pursuits, change orders, extensions, and strategic growth opportunities from opportunity identification through close.
• Serve as the go-to relationship leader for pursuits, shaping solutions and executive-level proposals.
• Build West Monroe’s presence and reputation within the Insurance market through client relationships, industry engagement, and thought leadership.

Practice Development

• Help define and execute the growth strategy for the Insurance practice, including new offerings, assets, and market opportunities.
• Develop and share industry perspectives, methodologies, and approaches that differentiate West Monroe.
• Lead, coach, and develop next-generation leaders while helping recruit and retain high-performing talent.
• Foster an inclusive, collaborative culture and contribute to the continued growth and development of the practice.

What You Will Bring

• Proven success achieving in-market revenue expectations and originating or expanding client relationships.
• 10+ years of consulting, professional services, or relevant insurance industry experience, including leadership of complex engagements.
• Deep expertise across the Insurance value chain and a perspective on the industry’s future.
• Strong experience with customer relationship strategies, technology modernization, data and analytics, AI, and/or operations transformation.
• Executive presence with excellent leadership, communication, relationship-building, and problem-solving skills.
• Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
• Ability to travel 25 to 50%.
• A commitment to inclusion and diversity, and openness to new ideas and perspectives.
• Ability to work permanently in the United States without sponsorship.