Why This Role Stands Out
This hybrid Technical Account Manager role offers a fantastic opportunity for career growth with paid training and professional certifications, allowing you to expand your technical expertise. You'll thrive here if you have a knack for client relationship management, technical problem-solving, and a desire to guide businesses through technology decisions, all while enjoying a competitive base salary and a supportive team environment. Apply today to leverage your skills and advance your career in a dynamic, flexible setting.
Quick Overview
Salary
$95k - $105k/yr
Seniority
Mid Senior
Work mode
Hybrid
Location
New York, NY, United States
Posted
4 weeks ago
Job Description
Technical Account Manager
RESPONSIBILITIES
RESPONSIBILITIES
- Manage relationship with clients we provide technical services to
- Provide regular client status updates
- Manage client contracts
- Create technology Action Plans for clients
- Create quotes for client needs
- Create client Statements of Work
- Respond to escalated client account problems
- Guide client technology decision making
- 2-3 years professional technical support
- 2-3 years technical consulting experience
- Ability to improve customer service, perception and satisfaction
- Create technical proposals and recommendations, in professional business format
- Leadership: Ability to participate in problem resolution. Quick to learn and committed to finding creative solutions to difficult problems. Ability to work in team environment.
- Business awareness of how IT relates to business strategy and goals
- Client technical documentation and analysis
- Excellent communication abilities: verbal and written
- Strong documentation/reporting/proposal writing
- Professional demeanor and appearance
- Punctual, personable, team player
- Work with team members to develop best solution
- Conduct effective monthly client meetings
- Follow up on client proposals
- Competitive Salary
- Health care including vision and dental
- Paid training and professional certifications
- Career advancement opportunities
- Great team of peers
- Learning environment
- 95,000-$105,000 BASE SALARY (based on experience)
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