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Hybrid Technical Account Manager

EDI Specialists, Inc.New York, NY🇺🇸United StatesPosted 11 Aug 2026

Why This Role Stands Out

This hybrid Technical Account Manager role offers a fantastic opportunity for career growth with paid training and professional certifications, allowing you to expand your technical expertise. You'll thrive here if you have a knack for client relationship management, technical problem-solving, and a desire to guide businesses through technology decisions, all while enjoying a competitive base salary and a supportive team environment. Apply today to leverage your skills and advance your career in a dynamic, flexible setting.

Quick Overview

Salary
$95k - $105k/yr
Work Type
Hybrid
Level
Mid Senior

Job Description

Technical Account Manager
RESPONSIBILITIES
  • Manage relationship with clients we provide technical services to
  • Provide regular client status updates
  • Manage client contracts
  • Create technology Action Plans for clients
  • Create quotes for client needs
  • Create client Statements of Work
  • Respond to escalated client account problems
  • Guide client technology decision making
TECHNICAL SKILLS REQUIRED
  • 2-3 years professional technical support
  • 2-3 years technical consulting experience
  • Ability to improve customer service, perception and satisfaction
  • Create technical proposals and recommendations, in professional business format
  • Leadership: Ability to participate in problem resolution. Quick to learn and committed to finding creative solutions to difficult problems. Ability to work in team environment.
  • Business awareness of how IT relates to business strategy and goals
  • Client technical documentation and analysis
PROFESSIONAL SKILLS
  • Excellent communication abilities: verbal and written
  • Strong documentation/reporting/proposal writing
  • Professional demeanor and appearance
  • Punctual, personable, team player
  • Work with team members to develop best solution
  • Conduct effective monthly client meetings
  • Follow up on client proposals
BENEFITS
  • Competitive Salary
  • Health care including vision and dental
  • Paid training and professional certifications
  • Career advancement opportunities
  • Great team of peers
  • Learning environment
COMPENSATION
  • 95,000-$105,000 BASE SALARY (based on experience)

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