Remote Ivanti (HEAT) ITSM expert

About Infinite:

Infinite is a global leader in digital engineering and IT services, with over 20 years of experience driving digital transformation. We partner with leading Fortune 1000 companies to deliver innovative, scalable technology solutions that accelerate business outcomes.

With deep expertise in telecommunications, healthcare, banking, and finance, Infinite helps organizations optimize and modernize their technology landscapes to achieve long-term growth and efficiency.

Job Description:

• Implement workflows, data models, dashboards, and reports to facilitate system usability and functionality.
• Participate in system upgrade initiatives, ensuring smooth transitions and minimal disruption to business operations.
• With minimal guidance, manage user roles, permissions, and access control within enterprise EAM and ITSM systems.

• At least 5+ years of experience in configuring Ivanti/HEAT platform is a must.
• 10 years of experience in configuring enterprise systems, particularly EAM and ITSM platforms (e.g., ServiceNow) good to have.

• Strong knowledge of ITSM principles, enterprise architecture frameworks, and system integration techniques.