Urgent opening for the Position of Senior Business Analyst in Charlotte, NC (Hybrid)

Our client is looking Senior Business Analyst in Charlotte, NC (Hybrid) below is the detailed requirements.

Position: Senior Business Analyst
Location: Charlotte, NC (Hybrid)
Duration: Long Term

Job Description:

• Bachelor's degree or Master’s Degree in Computer science, or a related field, with minimum 6–10 years of experience Business Analyst or Technical BA within Telecom, Contact Center, or Customer Experience domains.
• Gather and document business requirements across customer service, retention, billing, provisioning, and telecom operations.
• Translate requirements into functional specifications, user stories, process flows, and acceptance criteria.
• Analyze and document IVR call flows, routing logic, and conversational AI journeys using Dialog flow CX.
• Define integration requirements across CRM, billing, OSS/BSS, Genesys Cloud CX, and other enterprise systems.
• Perform data analysis to identify process improvements, automation opportunities, and customer experience enhancements.
• Support UAT activities, test case creation, defect management, and requirements traceability.
• Collaborate with business stakeholders, conversational designers, and engineering teams to ensure successful solution delivery.
• mapping, SQL, data analysis, and system integrations. Excellent stakeholder communication, documentation, and problem-solving skills.