IT Assurance and Compliance Manager

Location: Canton, MA (Hybrid)

In this position, you’ll be based in the Canton office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Founded in 1978, Computershare employs over 16,000 people across the globe, providing services in over 22 countries. With a market capitalisation value of over $7 billion, Computershare has a group turnover of over $2 billion per annum. A global market leader in transfer agency and share registration, employee equity plans, proxy solicitation, mortgage/loans services and communications, we also specialise in a range of other diversified financial and governance services.

Computershare is renowned for its expertise in data management, high volume transaction processing, payments and communications. Many of the world’s leading organisations use these core competencies to help maximise the value of relationships with their investors, employees, creditors, members and customers.

Our vision is to leverage our global network, specialised technology, local and global financial markets expertise and unsurpassed service levels to keep Computershare at the forefront of the industry. As the perfect partner for organisations seeking consolidated tailored solutions and superior service, we constantly strive to widen the gap in quality between us and our competitors.

Computershare Technology Services (CTS) provides global technology and infrastructure/support services for existing Computershare proprietary software together with a full range of development services for new products.

CTS globally has approximately 1,500 employees and is made up of Service Delivery, Development Centre of Excellence, Digital Centre of Excellence and technology groups aligned to our global business lines.

A role you will love  

The IT Compliance and Assurance Manager will manage IT assurance and compliance related activities within the North America region while supporting related activities globally as necessary. This role will report directly to the Head of IT Assurance and Compliance North America. The primary objective of the role is to ensure that CTS meets client expectations, internal and external audit standards and adheres to regulatory requirements. The role involves leading engagements between CTS and their auditors, clients and regulators. The role will also be responsible for coordinating CTS audit activities in support of Computershare’s third-party assurance (TPA) testing program within the region, as well as supporting the wider global team’s TPA efforts when required. The successful candidate will be responsible for building and maintaining strong relationships with third-party auditors, clients and regulators to ensure the highest standards of IT compliance and assurance.

What will you bring to the role?  

The IT Assurance and Compliance team is primarily responsible for five key disciplines, namely client assurance; audit; external assurance; identity and access management governance, and threat and vulnerability management.

Your focus will be primarily on audit (external, internal, and regulatory) and client engagement related activities.

Key responsibilities:

• Audit Management: Assist the North America and broader global team by ensuring that audit engagements are coordinated, managed and completed on time. Ensure controls are designed effectively and that evidence and documentation supports their operating effectiveness. This role is responsible for ensuring all audited controls are aligned with internal and external audit requirements. Your primary contribution to this responsibility will be working with internal and external stakeholders to coordinate and manage activities related to SOC 1 and SOC 2 audits, including SME management, appropriate evidence collection, and representing CTS during audit related meetings.

• Client Engagement: Represent CTS during client-facing on site meetings and for collecting appropriate evidence to meet client due diligence requirements per contracts and SLAs. Other responsibilities may include drafting and maintaining client-facing materials including assurance statements, control summaries, and compliance reports.

• Regulatory Compliance: Ensure that all IT operations comply with regulatory requirements, specific focus is on ensuring compliance in North America. This includes staying updated on relevant regulations and assisting with implementing necessary changes to IT processes and policies.

• Risk Management: Identify and mitigate IT-related risks within the North America region. Develop and implement risk management strategies and ensure that all IT activities are aligned with the company's risk appetite.

What will you bring to the role?

• 3-5 years or more IT Audit/Compliance or related experience in technology and financial services, including on-premise and cloud-based hosting (e.g., Azure, Windows, Linux, Network and Security).

• Strong experience leading SOC 1 and SOC 2 audits in coordination with internal and external stakeholders.

• Good understanding of legal and regulatory requirements in North America (US and Canada).

• Strong organizational and time management skills.

• Excellent interpersonal and communication skills.

• Ability to work independently and as part of a team.

• Proficiency in Microsoft Office Suite.

• Ability to work under pressure and manage multiple priorities.

Rewards designed for you

Paid parental leave, flexible working and caring and inclusive culture.

Health and well-being rewards that can be tailored to support you and your family, including medical, dental and vision.

Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.

Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

Compensation. The typical base pay range for this role is $105k - $130k USD. This base pay range is specific to the Canton location and may not be applicable to other locations.

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