IT Support Engineer (2nd Line)

Are you a technically strong IT Support Engineer looking for a hands-on role within a fast-paced manufacturing environment? We are recruiting for a 2nd Line IT Support Engineer to join a well-established manufacturing business supporting approximately 500 users across multiple sites. This role is ideal for someone with strong Microsoft experience who enjoys troubleshooting, supporting infrastructure, and working within a highly process-driven environment. You will be part of a small IT team providing day-to-day support across the business, managing tickets, resolving technical issues, supporting networking infrastructure, and assisting with ongoing IT improvements and projects.

The Role:

• Providing 1st and 2nd line IT support across the business
• Managing and supporting the internal helpdesk and ticketing system
• Troubleshooting hardware, software, and user issues
• Supporting Microsoft-based systems and infrastructure
• Assisting with networking and connectivity issues
• Reporting, documenting, and maintaining IT records
• Supporting ongoing IT improvements and projects
• Occasional travel to additional company sites, including Burnley and London, for emergency support when required Skills & Experience Required:
• Previous experience within an IT Support / 2nd Line Support role
• Strong Microsoft knowledge and experience is essential
• Microsoft certifications would be highly advantageous
• Networking and Cisco experience would be beneficial
• Previous experience within a manufacturing or process-driven environment would be advantageous
• Any project management experience would be a bonus
• Excellent communication and customer service skills
• Highly organised with a proactive attitude
• Full UK driving licence preferred due to occasional travel requirements What’s on Offer:
• Permanent opportunity with long-term stability
• Supportive team environment
• Varied and technically hands-on role
• Exposure to multiple business sites and infrastructure
• Opportunity to be involved in future IT projects and improvements
• Immediate start available
• Working Hours: Monday – Friday, 8:00am – 4:30pm
• Company bonus scheme
• Continued growth opportunities