EVS Attendant (Harrah's Philadelphia)

Cleans ash urns.  Vacuums carpet areas.  Dusts furniture and equipment.  Polishes furniture and bright areas.  Familiarizes self with the proper use of all cleaning equipment and chemicals.  Cleans offices; cleans restrooms.  Cleans brass, glass, mirrors, counters, millwork, baseboards, doors, etc.  Mops hard floors utilizing mops and buckets.  A security escort is required should these persons perform these functions in a restricted casino area.  Position is located in a cigarette smoke environment.

Anticipates needs of the guest and provides fast, flawless service. Executes all service programs to assure prioritization of service to very best guests.  Checks for satisfaction and properly use the Service Recovery process to resolve problems when they exist.  Promotes Total Rewards programs and Total Rewards registration and membership. Provides a warm farewell and thank guests for visiting. Promotes Caesar’s and always projects Caesar’s in a positive light to guests.

• Consistently demonstrates superior customer service skills to external and internal guests by displaying Family Style Service behaviors.
• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next. 
• Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
• Creates an atmosphere of luck and celebrates customer wins.  It is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting. 

• Physically Strong
• Can work in a smoke-filled environment
• can sit and stand for prolonged periods of time.
• Must be able to obtain and maintain the appropriate license through the Pennsylvania Gaming Control Board.
• Cleans all assigned rooms to company standard within designated work period
• Maintains professional appearance and demeanor throughout shift
• Follows all safety protocols and reports unsafe working conditions immediately
• Follows lost and found policies and procedures
• Plans, organizes and completes work timely
• Takes initiatives, shows ownership and goes above and beyond to assist guests with their needs
• Accepts feedback and coaching from supervisors
• Must be 21 years of age or older
• Proficient in English verbal and written
• Proficient with iOS devices
• Flexible to work various shifts, weekends, and holidays
• Prior professional cleaning experience preferred

ADDITIONAL REQUIREMENTS

• Ability to push and pull up to 50 pounds
• Ability to lift and carry objects up to 30 pounds
• Ability to bend, stoop, twist, reach, and kneel repetitively
• Safely work with provided cleaning chemical and equipment
• Ascend and descend stairs and maintain equilibrium for an extended period
• Must be able to work from a standing position and/or walking motion for extended period
• Ability to work in a smoking and pet-friendly environment