Senior Business Analyst ( Product )

The Senior Product Analyst provides advanced analytical and strategic insight to inform engagement, experience design, and product decision-making across the Group's retail businesses - including supermarkets, liquor, and group platforms. This role leads the discovery and analysis of customer behaviour, product performance, and business processes to identify opportunities for improvement and innovation. The Senior Product Analyst partners closely with Product Managers, Designers, Engineers, and business stakeholders to ensure that product strategies and design decisions are data-driven, evidence-based, and aligned with enterprise goals. The role also contributes to building analytical capability within the product organisation - developing frameworks, tools, and best practices for measuring customer engagement, usability, and value delivery. Through thought leadership, mentoring, and collaboration, the Senior Product Analyst helps drive a culture of curiosity, experimentation, and continuous improvement, ensuring that every product initiative delivers measurable impact and enhances the Group's retail experience.

Key Responsibilities

• Domain Technology teams - Product, Architecture, Engineering, Quality, Delivery, Service Operations
  
• Enterprise Technology Teams
  
• Business Stakeholders
  
• Third Parties (Vendors, Strategic Partners, Contractors)
  
• External Project Teams
  
• Industry Leaders
  

Required Skills & Qualifications

Bachelor's degree in a relevant field (or equivalent experience) Or 7+ years' experience in IT, technical analysis, or solution delivery

Proven experience working in complex Agile environments

Advanced analytical and problem-solving skills, with the ability to translate data and research into actionable insights

Strong facilitation, influencing, and stakeholder engagement skills across technical and business audiences

High level of data literacy, including understanding statistical significance and interpreting complex datasets

Ability to coach and uplift analysis capability, including story slicing, acceptance criteria quality, and analytical techniques

Strong written and verbal communication skills, including the ability to document requirements and technical concepts clearly and concisely

Effective risk identification and mitigation skills, particularly related to requirements, dependencies, and delivery readiness

Strong enterprise awareness, with the ability to align product decisions to organizational strategy, standards, and constraints

Experience

Extensive experience working in Agile and scaled-Agile delivery environments, leading complex analysis across multiple teams, systems, and integrations

Proven experience across end-to-end product discovery, including customer research, problem framing, and hypothesis-driven exploration

Experience with data mapping, data flows, and system integrations (APIs/interfaces)

Demonstrated experience defining, documenting, and validating complex functional and non-functional requirements in large-scale, risk-sensitive environments

Experience shaping product strategy and roadmaps through evidence-based insights and analytics

Strong background partnering with Product Managers, Designers, Engineers, and Architects in cross-functional teams

Proven experience managing dependencies, risks, and ambiguity across complex delivery landscapes

Experience analysing and improving business processes to drive efficiency, automation, and better customer outcomes

Experience working with enterprise platforms and integrated systems, ideally within large or complex organisations.