Quick overview
Job description
- Provide expert advice and support to help colleagues with all their HR queries (e.g. policies, pay, benefits)
- Offer prompt and accurate responses to queries, aiming for first-time resolution
- Maintain confidentiality and ensure compliance with GDPR
- Guide, coach and support line managers with more complex queries (e.g. complaints, grievances, etc.) escalating where necessary.
- Collaborate with shared services teams to manage queries from start to finish.
- Experience working on a helpline or in a contact centre
- Knowledge of HR policies and processes
- Experience using People systems and data
- Familiarity with helpdesk tools, even if not specific to our systems.
- Strong communication skills, with the ability to provide clear, actionable guidance.
- Detail-oriented, with the ability to manage multiple queries and meet deadlines in a fast-paced environment.
- Generous holiday entitlement
- 15% discount in our supermarkets and convenience stores from the day you join us
- Additional 10% discount card for a friend or family member
- Genuine career progression and development opportunities - read more about our Leadership School here
- Subsidised staff canteen
- Free parking
- Competitive pension and life assurance
- Healthcare / Wellbeing benefits including Aviva Digital GP
- 'MyPerks' with discounts at high street shops, cinemas and gyms, and lots more
- Optional payroll charity donations
- A range of family-friendly policies including 26 weeks maternity and adoption leave along with neonatal and fertility leave
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