IT Help Desk support at Boston-133 Brookline Ave -02215

Required Skills and Experience

• Associate's degree OR High School Diploma/GED with a minimum of 2 years of full-time work experience in Information Technology or a related field.
• 2+ years of experience providing IT desktop support in a business or enterprise environment.
• 2+ years of experience installing software applications and performing hardware upgrades on desktop computers and related server infrastructure.
• 2+ years of experience supporting Active Directory Users and Computers.
• Demonstrated ability to troubleshoot hardware, software, connectivity, and access-related issues.
• Strong written and verbal communication skills with the ability to communicate technical information clearly to end users and stakeholders.

Preferred Skills and Experience

• Ability to use time and resources effectively and efficiently to complete regular work and special projects as assigned.
• Ability to prioritize and execute multiple projects in a high-pressure environment.
• Knowledge of Microsoft Office products, Windows Operating Systems, Microsoft SharePoint technologies, HP hardware platforms, and related organizational tools.
• In-depth knowledge of PC hardware, peripherals, and desktop support processes.
• In-depth knowledge of Windows Operating Systems, VPNs, Active Directory, Exchange, Cisco, Citrix, data migration, imaging, and backup processes.
• Ability to perform advanced technical installation, upgrades, basic troubleshooting, and reporting for desktops and laptops.
• Basic understanding of IT communication protocols and other protocols relevant to troubleshooting client host connections.

Key Responsibilities

• Coordinate IT assets, including shipping, receiving, tracking, and inventory-related activities.
• Provision user access and support access-related requests within an Active Directory environment.
• Manage equipment distribution, including shipping and receiving of desktops, laptops, peripherals, and related devices.
• Support training, knowledge creation, documentation, and communication for desktop support processes.
• Apply strong prioritization and organizational skills to manage multiple support requests and project tasks.
• Travel on-site as needed to support end users, hardware setup, installations, and troubleshooting activities.
• Image and install workstations and required software applications according to organizational standards.

Preferred Prior Experience

• 2+ years of experience providing IT desktop support.
• 2+ years of experience installing software applications and performing hardware upgrades on desktop computers within a business environment.
• 2+ years of experience provisioning access in an Active Directory environment.
• Prior experience supporting enterprise users in a healthcare, technology, or managed services environment is preferred.

Ideal Candidate Profile

The ideal candidate is a dependable and technically skilled desktop support professional with strong troubleshooting capabilities, hands-on experience with workstation imaging and hardware/software support, and working knowledge of Active Directory access provisioning. The candidate should be organized, responsive, able to manage competing priorities, and comfortable supporting users both remotely and on-site.
Note: "Sage IT is an Equal Opportunity Employer. We welcome and consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status. We are committed to creating a diverse and inclusive workplace"