Facilities Manager

Purpose: To lead the safe, compliant and cost-effective delivery of hard FM and utilities services across assigned Belfast sites, with accountability for operational performance, visual site presentation, cross-service quality assurance and effective team, client and commercial management.

Job Title: Facilities Manager

Location: Belfast

Reporting to: Contracts Manager

Shift Pattern: Monday to Friday

Contractual Hours: 39 Hours

Probationary Period: 3 months

ABM is one of the world’s largest providers of integrated facility services. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services across a wide range of industries – from commercial office buildings to airports, hospitals, data centres, manufacturing plants and distribution centres, and more.

ABM’s Purpose: To take care of people, spaces and places that are important to you. ABM’s Vision: To be the clear choice in the industries we serve through engaged people. ABM’s Mission: To make a difference, every person, every day.

It is a role requirement that the job holder must fully comply with, promote and live ABM’s values:

• Respect
• Integrity
• Collaboration
• Innovation
• Excellence
• Trust

Key Responsibilities

Service Provision

• Lead reliable hard FM and utilities delivery, covering PPM, reactive response, statutory maintenance, critical assets and safe plant operation across assigned sites.
• Direct engineering teams and contractors, coordinate shutdowns and remedials, and improve asset reliability, CAFM accuracy and service performance without disrupting production.
• Maintain effective safety and compliance controls covering PTW, RAMS, isolations, competent appointments, audits, risk registers and corrective actions.
• Lead site incident response and escalation, support business continuity and ensure specialist advice and authorisations are used when required.
• Lead and develop site employees, setting clear standards for performance, conduct, attendance, competence and quality.
• Manage staffing, training and cover; agree grounds-work priorities with Soft Services Managers, who retain line management of grounds operatives.
• Act as the principal ABM operational contact for assigned sites, leading reviews and providing concise reports on performance, risks and priorities.
• Resolve client concerns, support contract-wide governance and provide delegated management cover within agreed authority and escalation limits.
• Manage delegated budgets, forecasts, purchasing and financial controls; provide accurate cost, risk and performance information.
• Challenge supplier performance, quotations and variations, identify value-for-money opportunities and support formal change control.
• Own the visual appearance and presentation of assigned sites through regular site audits; record issues, assign hard-services defects and refer soft-services concerns to the relevant Soft Services Manager for action.
• Maintain an in-depth understanding of the contracted soft-services scope; undertake independent second-level quality audits alongside Soft Services Managers, track corrective actions and escalate persistent shortfalls.

Measure

• PPM, statutory and KPI/SLA performance
• Asset reliability and service improvement
• Compliance and audit performance
• Risk, incident and action close-out
• Team performance and development
• Staffing and service continuity
• Client feedback and reporting
• Resolution and escalation quality
• Budget and forecast control
• Supplier value and PO compliance
• Site appearance and audit standards
•   Soft-services quality and action close-out

• HNC/HND, degree or equivalent in engineering, building services or FM; alternatively a recognised trade qualification with substantial senior FM leadership experience.
• At least five years in technical FM, engineering or utilities operations, with demonstrable people leadership in an industrial, critical or regulated environment.
• Sound understanding of PPM, reactive maintenance, statutory compliance, PTW, safe systems of work and CAFM.
• Proven ability to manage site teams, subcontractors, client relationships and operational reporting.
• Experience in budgets, purchasing, quotation review, financial control and use of Microsoft 365 applications.
• Strong communication and decision-making skills; full driving licence and ability to work across sites and support out-of-hours escalation as required.

Desired Experience / Qualifications

• NEBOSH, IOSH or equivalent demonstrable health and safety competence.

• Membership of, or professional development through, IWFM, IET, CMI or another relevant professional body.
• Experience in contract finance, lifecycle planning, projects, service transitions, business continuity or major incidents.

Leadership Profile

• Visible, accountable leader who takes ownership and makes proportionate decisions.

• Develops capable teams and maintains a strong customer, safety and service focus.
• Challenges existing arrangements constructively and delivers practical improvement.