Fraud & Risk Operations Analyst *** Direct end client ***

Fraud and Risk Ops Analyst

We're looking for a Fraud/Risk Ops Analyst contractor to join  Security, Risk & Fraud team with a focus on operations. This is a foundational role: you'll serve as first line of defense on fraud/risk triage, drive process and governance improvements, and collaborate across teams to keep operations running smoothly  while building core analytical skills under guidance.

What You'll Do

Operations & Triage (primary focus)

• Serve as first line of defense on fraud/risk issues — triaging and validating cases, confirming attribution, and escalating more complex cases to L2 analysts.
• Recommend actions and process changes to address negative trends identified through data analysis.
• Lead or support structured initiatives to improve systems and operational workflows, inspiring adoption of best practices.
• Translate business/team requirements into analytical or governance frameworks.
• Collaborate with other teams to recommend and coordinate solutions to investigative matters.
• Identify roadblocks in day-to-day operations, communicate ambiguities or issues, and proactively seek solutions to keep work moving.
• Deliver assigned operational tasks on time, communicating progress transparently and integrating smoothly with the team's ongoing efforts.

Analytics Support (secondary)

• Support data pipeline work and dashboarding as needed to inform operational decisions.
• Apply SQL and foundational statistical methods to validate data and interpret trends.

Customer & Team Impact

• Build understanding of how operational work affects customers by interpreting feedback, support signals, and usage data.
• Actively seek feedback, learn from mistakes, and support peers to build collaboration skills.

What We're Looking For

• Foundational experience or coursework in fraud/risk operations, process improvement, or security triage.
• Strong process and governance instincts — comfortable identifying inefficiencies and proposing fixes.
• Working SQL skills and basic coding ability for data validation (supporting, not primary, skillset).
• Clear communicator, comfortable coordinating across teams on investigative or operational matters.
• Structured, detail-oriented approach to problem-solving; comfortable asking for help and guidance.
• Growth mindset — eager to learn quickly, take feedback well, and take ownership of operational tasks.
• Comfortable executing well-defined tasks on time in a fast-paced, contract capacity.

Nice to Have

• Prior internship or entry-level experience in fraud/risk operations, security triage, or process/quality management.
• Exposure to governance frameworks in a regulated industry (fintech, banking, payments).

Skills:
Comfortable navigating through multiple google sheets
Exposure to SQL
Exposure to AOF and ATO investigations
Education:

Bachelor's degree preferred in Business Analytics, Finance, Economics, Statistics, Applied Math, Business Administration, Information Systems, or a related field  or equivalent practical experience (e.g., relevant internship, bootcamp/certificate in data analytics, or demonstrated SQL/analytical proficiency).

SQL, Data Analysis, Data Validation, Data Reporting, Dashboard Development, Data Analytics, Spreadsheet Analysis, Google Sheets, Microsoft Excel, Reporting Metrics, Operational Analytics, Data Quality, Data Governance, Data Pipelines, Statistical Analysis, Query Development, Business Intelligence, Data Investigation, Risk Analytics, Fraud Analytics

Fraud Operations, Risk Operations, Fraud Prevention, Risk Management, Fraud Investigation, Security Operations, Security Triage, Case Management, Account Takeover Investigation, ATO Investigation, Account Origination Fraud, AOF Investigation, Operational Excellence, Process Improvement, Workflow Optimization, Governance Frameworks, Compliance Support, Policy Adherence, Risk Assessment, Root Cause Analysis, Operational Risk, Trend Analysis, Escalation Management, Cross-Functional Collaboration, Stakeholder Management, Issue Resolution, Customer Impact Analysis, Quality Assurance, Operational Support, Decision Making, Critical Thinking, Problem Solving, Attention to Detail, Time Management, Communication Skills, Team Collaboration, Process Governance