eServices Management Analyst 2

Idealforce has contract position available immediately for a eServices Management Analyst 2 to join our customer in Phoenix,AZ. This is Hybrid Position.Please find below additional details about this job.Local to Phoenix Only. Strictly no out of state candidates.

Job Description:

The eServices Management Analyst 2 conducts analyses of Taxpayer Services eServices programs, services, policies, procedures and processes to identify and eliminate non-value-added process steps to improve operational effectiveness and efficiency; and engages with the team in overall continuous improvement efforts for the division. Conducts routine quality assurance testing and compiles regular reports. May perform complex, and/or specialized management studies.

Supervision:

This position does not have direct reports.

Analysis & Quality Assurance Testing

Applying current, relevant management analysis concepts and guidelines, conducts analysis and quality assurance testing of eServices programs, services, policies, procedures and processes to prepare and tailor plans/individualized approaches to resolve the program issues to include:

• Planning and conducting analyses of a problem or opportunity for improvement

• Defining needs by gathering information via conferring with agency staff/outside entities

• Developing and conducting surveys, compiling information, documenting and analyzing findings, preparing comprehensive reports, and developing recommendations for change

• Presenting recommendations to management and coordinating implementation of process improvements and systems

• Developing and conducting Quality Assurance test plans

Technical Support/Service

• Build quality assurance testing plans and conduct testing and analysis of systems.

• Provides technical assistance/helpdesk services to internal customers, troubleshooting customer concerns/problems and providing consultation as needed.

Agency/Department Compliance & Continuous Improvement

• Remains current on all laws, regulations, policies, and best practices related to taxation through regular engagement in activities such as self-directed research, conferring with other practitioners and technical experts; subscriptions to regulatory/legal/industry newsletters and briefs; membership industry associations and attendance at meetings/events; and participation in training and others continuing education opportunities

• Stays current on management analysis concepts and guidelines in order to prepare and tailor plans or individualized approaches to resolve complex and specialized management and/or program issues

• Actively contributes to team and individual effectiveness through the following:

• Attends staff meetings and huddles of work unit or district; and may cascade and track information as indicated

• Completes all required training in a timely manner

• Participates in assigned work teams as appropriate

• May complete periodic metrics, projects, huddle boards and reports as requested

• Prepares for and actively participates in 1:1 coaching with supervisor

• Maximizes work processes and deliverables through lean principles within the Arizona Management System (AMS); provides recommendations for process improvement, and engages in continuous improvement efforts as assigned to include contributing to the maintenance of the eServices unit s policies, procedures, systems, practices, and operational manuals outlining established methods of performing work in accordance with organization policy

• Other duties as assigned

Required Experience

Minimum of one (1) to two (2) years management analysis experience

Required Skills

-Extensible Markup Language (XML) - Altova XMLSpy

- Analysis of technology and information systems

- SQL - MS SQL Server Management Studio (Database Mgmt Systems)

- Azure DevOps

- Quality Assurance testing

- Ability to understand and solve problems by applying intermediate analytical skills to include collecting all the relevant information and data needed to address the problem; organizing, classifying and synthesizing the data into fundamental issues; from the information, identifying the most probable causes of the problem; reducing the information down into manageable components; identifying the logical outcomes from the analyses of the data collected; and, identifying the options and solutions for addressing the problems analyzed.

Knowledge/Understanding

- Experience working with/in Tax Administration would be preferred

- Knowledge of principles and practices of public administration with emphasis on effective planning, organization, and management;

- Knowledge of contemporary business methods, procedures, and practices;

- Knowledge of the principles and techniques of automated information systems analysis, design, modification, and implementation; principles, research methods and reporting techniques used in administrative studies

- Knowledge of operational/programmatic structures, applicable legislation, rules, regulations, standards, policies, procedures, resources and priorities

Skills

- Effective verbal, written, and listening communication skills

- Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations

- Effective interpersonal skills and demeanor

- Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Suite applications such as Gmail, Sheets, Docs, and Drive

Required Skills

• Minimum of one (1) to two (2) years Management Analysis experience

• Extensible Markup Language (XML) experience

• Quality Assurance testing experience

• SQL - MS SQL Server Management Studio (Database Mgmt Systems) experience

Preferred Skills

• One or more years of Experience in tax related service and administration

• Bachelor s degree in business, computer information systems, or related field

• Azure DevOps experience