Business Analyst

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees. 

So, what are you waiting for? Join a community that cares about you! 

More about your role 

You will take ownership of delivering business analysis outputs across a range of projects, including requirements documentation, process mapping (as-is and to-be), gap analysis and test scenarios. You will work closely with stakeholders across the organisation to translate business needs into practical solutions, leading workshops and ensuring outputs are delivered to agreed timescales and standards. This role is to support and deliver two key repairs operations projects that is focussing on improving customer Satisfaction and reducing customer complaints.

You will also carry out data analysis to support decision-making, identify improvement opportunities and validate requirements. Working collaboratively across teams, you will play a key role in driving continuous improvement, innovation and a strong customer focus, ensuring services are efficient, effective and deliver value. 

Essential criteria 

• Proven experience producing business analysis deliverables such as requirements documentation, user stories, process maps and gap analysis 

• Evidence of leading requirements gathering or process mapping workshops and delivering outputs to agreed deadlines 

• Experience of analysing business or operational data to support decision-making and identify improvements 

• Demonstrable experience of implementing business process improvements and reducing complexity 

• Practical experience using tools such as Excel, PowerPoint, Visio and collaboration platforms (e.g. Microsoft Teams), with exposure to Jira or Azure DevOps 

More about you 

You are a proactive and analytical problem-solver who can break down complex challenges and turn them into clear, workable solutions. You build strong relationships with stakeholders at all levels and are confident working in a fast-paced environment where priorities can change. 

You take ownership of your work, stay focused on delivering outcomes and are motivated by driving continuous improvement. You are naturally curious, resilient under pressure and focused on delivering a high-quality customer experience. 

Benefits 

We are a large diverse and ambitious business, which will give you all the challenge you could wish for. 

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include: 

• Competitive salary with regular annual review
• Pension with matched contributions up to 7%
• Bonus scheme for colleagues at 2% 
• 35 days holiday (including bank holiday) with option to buy or sell days 
• Healthcare cashback plan for everyday medical costs - up to £500 savings per year 
• Access to wellbeing support such as counselling and flu jabs 
• Private GP and health support services available 
• Access to a rewards platform with retail and lifestyle discounts 
• Savings on groceries, travel, shopping and home products 
• Ongoing training and development opportunities 
• Access to professional qualifications and career progression 
• Internal development programmes and learning support 
• Recognition schemes such as Star Awards and Colleagues Awards 
• Strong focus on inclusion, wellbeing and colleague engagement 
• Free membership to Places Gyms 

What's next?

If you meet the criteria and are ready to make the next step in your career then click apply. You will be redirected to our careers site where you can discover more about the role, read a full job description and apply directly to us.

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided they meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. We are dedicated to creating a supportive and accessible recruitment process for all.

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on skillsemployment@placesforpeople.co.uk.

We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.  

If you are a recruitment agency please note we operate a PSL and do not take cold calls 

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect. 

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment. 

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities