Sales Engineer - London Area

We are looking for a Sales Engineer for London area to be a key member of the RISCO technical sales team, providing sales and technical support throughout the complete sales process in selling and defending Risco Group products and services across our customer base and channels to market.

This includes pre- and post-sales technical support, demonstrations and customer training for customers and prospects within a pre-defined territory.

You will also provide technical support to channel partners and customers including Alarm Receiving Centres, Secure Communication providers, intrusion and integration platform customers, strategic accounts and, where required, Corporate and Government end users.

You will also provide, when required, back-up and support to the technical department and assist with inbound technical support calls.

Key responsibilities

• Qualify and assess customers’ and prospects’ technical requirements, including demonstration and training needs, and recommend appropriate RISCO solutions.
• Work with sales personnel, and autonomously where appropriate, to support sales strategies through customer meetings, presentations, training and sales accompaniment.
• Deliver commercial and technical product demonstrations tailored to customer applications, including preparation of demonstration scripts and application scenarios where required.
• Provide pre- and post-sales technical support and advice, responding to requests for information, training and onsite assistance and ensuring appropriate after-sales follow-up.
• Work closely with ARC partners, ARC software providers and integration partners on the integration of RISCO communication and cloud-based services into their environments.
• Support and manage pilot installations, system commissioning and larger integration projects in conjunction with the technical team where there is a significant business opportunity.
• Act as an interface between customers and the RISCO commercial, technical and product teams, ensuring technical requirements and issues are communicated effectively.
• Monitor the technical pre-sales environment and provide market and competitor feedback to the business; assist with product support documentation, seminars and technical sales material where required.
• Maintain close contact with the internal sales team and accurate records of customer and prospect activity, objectives, contacts and outcomes within the area of responsibility.
• Promote usage of the Company’s products and support Company activities within national and strategic accounts in the area of responsibility.
• Maintain demonstration and test equipment and account for product samples or materials entrusted to the role.
• Attend and contribute to sales meetings, exhibitions and other customer-facing Company activities as required.
• Be an active and supportive member of the technical support team and assist with inbound technical support calls when required.
• Undertake other duties relative to the business of the Company as may be agreed from time to time.

• Relevant business/professional qualification in electronic security, such as C&G or NVQ Electronic Security, and relevant job experience in electronic security.
• BSc technical degree or equivalent is advantageous.
• Technical background in intrusion, systems integration and associated electronic security technologies; experience with physical security systems, access control, CCTV or building management solutions would be advantageous.
• Ability to engage professionally and persuasively with a broad range of buyer groups, industry segments and senior management stakeholders.
• Fluent written and spoken English.
• Based in South England, from Birmingham southwards; being based ideally between London and Birmingham would be advantageous.
• Willingness to travel frequently across South England, from Birmingham southwards, is advantageous.

Skills/Experience;

• A thorough knowledge of electronic security products, services, signalling and associated standards, including cloud-based solutions, networking and system integrations.
• Hands-on experience with system configuration, commissioning, troubleshooting and systems integration.
• Experience delivering product demonstrations, technical presentations and training to customers or prospects.