Sales and Marketing Director (Family Ambassador)

Join Silverado Thousand Oaks, a memory care innovator ranked in the top 10 nationwide by Fortune Magazine Best Workplaces in Aging Services. Since 1997, Silverado has delivered exceptional care to individuals with neurodegenerative conditions. We’re a certified Great Place to Work® and proud to offer competitive pay, benefits, and growth opportunities.

We’re hiring a Sales and Marketing Director (Family Ambassador)—a compassionate connector who helps families navigate care decisions with empathy, urgency, and insight. This role blends relationship-building, strategic thinking, and deep product knowledge to deliver tailored solutions that change lives.

Be a leader with a memory care innovator!

You lead with empathy, resilience, and integrity. You listen deeply, connect meaningfully, and thrive in fast-paced, team-driven environments. You’re highly organized, emotionally intelligent, and committed to delivering exceptional service.

What You’ll Be Doing:

• Lead census growth efforts as part of the Community Leadership team
• Assess prospective residents and align them with appropriate Silverado services
• Manage follow-up, relationship-building, and data tracking
• Generate referrals through market analysis and outreach
• Represent Silverado’s mission through public relations and community engagement
• Serve as Manager-On-Duty, trainer, and supervisor as needed

Qualifications:

• 3–5 years in customer success/service with strong organizational and presentation skills
• Proven success in solution-building and team collaboration
• Preferred: healthcare or dementia care experience; clinical background a plus
• Bachelor’s degree preferred, negotiation skills a bonus
• Demonstrates strong verbal and written communication skills across diverse audiences

Some Other Things to Consider:

• Flexible schedule, including weekends
• Active role: walking, bending, lifting (up to 25 lbs.)
• Must be comfortable with animals and neurodegenerative conditions
• Valid driver’s license and clean driving record required

Why Choose Silverado?

• Fortune Magazine Best Workplace in Aging Services™
• Certified Great Place to Work®
• Strong internal mobility and ongoing training
• Competitive base salary + generous commission plan

Schedule: Tuesday - Saturday

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