Account Manager, Commercial Manufacturing

Duties and Responsibilities

• Identify, qualify, and pursue new commercial manufacturing opportunities for oral solid drug products
• Build and maintain a robust pipeline of prospects aligned with Serán’s technical capabilities and capacity strategy
• Conduct initial technical and commercial assessments to ensure strong project fit
• Lead the development and negotiation of term sheets and commercial supply agreements
• Serve as the primary point of contact for assigned commercial accounts, ensuring a high‑quality client experience
• Develop strong, trust‑based relationships with key stakeholders at client organizations
• Communicate project status, timelines, risks, and decisions clearly and proactively
• Support long‑term client retention and growth through strategic account planning
• Guide clients through the commercial manufacturing lifecycle—from onboarding and tech transfer through validation, launch, and ongoing supply
• Collaborate closely with internal teams (technical operations, quality, supply chain, finance, legal) to ensure smooth project execution
• Monitor project progress, identify risks or bottlenecks, and drive timely resolution
• Ensure commercial commitments, deliverables, and quality expectations are met
• Coordinate internal review and approval of commercial proposals, pricing, and contract terms
• Manage renewals, amendments, and long‑term supply agreements as client needs evolve
• Ensure accurate forecasting and demand planning to support capacity utilization
• Provide market insights and customer feedback to inform commercial strategy and capacity planning
• Maintain accurate CRM records, pipeline reporting, and revenue forecasting
• Contribute to continuous improvement of commercial processes, tools, and client engagement practices
• Support cross‑functional initiatives that enhance Serán’s commercial manufacturing capabilities and competitiveness
• Scope my increase to align with company initiatives
• Perform other related duties as assigned

Required Skills and Experience

• Strong understanding of oral solid dose (OSD) drug development and commercial manufacturing processes
• Working knowledge of GMP requirements, quality systems, and regulatory expectations
• Ability to interpret technical data, batch records, and manufacturing requirements
• Familiarity with tech transfer, validation, and commercial supply operations
• Proven ability to manage complex accounts and long‑cycle commercial relationships
• Experience negotiating term sheets, pricing, and commercial supply agreements
• Strong financial acumen, including forecasting, revenue planning, and capacity management
• Skilled in opportunity qualification and pipeline management
• Excellent verbal and written communication skills
• Ability to build trust‑based relationships with technical, operational, and executive stakeholders
• Strong presentation and client‑facing skills
• Skilled at managing expectations and navigating sensitive commercial discussions
• Strong project management capabilities
• Ability to manage multiple accounts and priorities simultaneously
• Highly organized, detail‑oriented, and proactive in identifying risks and solutions
• Comfortable working cross‑functionally with operations, quality, supply chain, legal, and finance
• Strategic thinker with a solution‑oriented mindset
• Self‑motivated and comfortable in a fast‑growing, dynamic environment
• Strong sense of ownership and accountability for client success and revenue outcomes
• Demonstrated success in negotiating commercial agreements or long‑term supply contracts
• Track record of managing cross‑functional teams or complex technical projects
• Experience with CRM systems, forecasting tools, and pipeline reporting

Education and Experience

Bachelor’s degree in a related scientific discipline, business, or marketing
3–7 years in account management, business development, or client‑facing roles within a CDMO, pharmaceutical, or biotech environment
Experience supporting or managing commercial‑stage drug products (preferred)
Background in oral solid dose manufacturing or related pharmaceutical operations (preferred)

Physical Requirement

Prolonged periods of sitting at a desk and working on a computer
Must be able to lift to 15 pounds at times
Approximately 25% of travel required, and at times greater than 50%
Travel will be predominately domestic with the potential for international travel