Inside Sales Manager - Marketplace

Lead, inspire, and elevate a high-performing Inside Sales team focused on connecting buyers with the heavy equipment they need to succeed. As the Inside Sales Manager, you'll drive team performance through hands-on coaching, data-driven decision making, and continuous process improvement.

In this role, you'll oversee a team of Inside Sales Representatives responsible for prospecting, nurturing buyer relationships, and converting opportunities into revenue. You'll play a critical role in developing talent, optimizing sales effectiveness, forecasting results, and ensuring a best-in-class buyer experience.
We're looking for a collaborative, results-oriented leader who thrives in a fast-paced sales environment, enjoys mentoring others, and is passionate about achieving ambitious growth goals while fostering operational excellence.
Responsibilities

Manage a team of 6–10 Inside Sales Representatives focused on prospecting and buyer conversion
Lead daily standups, weekly pipeline reviews, and monthly performance check-ins • Provide individualized coaching to improve rep productivity, win rates, and sales acumen
Monitor call/email activity, adherence to sales process, and CRM hygiene
Set daily, weekly, and monthly performance targets in alignment with company GTV and revenue goals
Track KPIs such as lead-to-opportunity rate, talk time, response time, and conversion rates
Partner with marketing and operations to optimize lead quality and sales enablement tools
Conduct regular audits of rep activity and effectiveness to drive continuous improvement
Ensure reps follow best practices in CRM (HubSpot/Salesforce) for lead management and buyer engagement
Collaborate cross-functionally to identify bottlenecks and implement scalable solutions
Qualifications

Experience using CRM platforms such as Salesforce
Experience leading and coaching Sales Representatives
Excellent communication and cross-functional collaborations kills

RB Global (NYSE: RBA)
RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture.

The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers.

RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport. RB Global full-time employees are offered medical, dental, vision, and basic life insurances.

Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.