IT Ops Model Analyst

Who is HelloKindred?

HelloKindred are specialists in staffing marketing, creative and technology roles, offering a range of talent solutions that can be delivered on-site, remotely or hybrid.

Our vision is to make work accessible and people’s lives better. We do this by disrupting traditional employment barriers – connecting ambitious talent to flexible opportunities with trusted brands.

Anticipated Contract End Date/Length: December 31, 2026
Work set up: Hybrid (2–3 days per week in office)
Clearance required: BPSS. Candidates must be eligible for BPSS clearance

Our client in the Information Technology and Services industry is looking for an IT Ops Model Analyst to bring strong insurance operating-model and domain knowledge to Inception planning. The role will focus on identifying how Sirius capabilities may interact with existing business, technology, and operational functions, while assessing capability ownership, organizational handoffs, service and support responsibilities, and the implications of introducing globally reusable capabilities into existing insurance environments.

Responsibilities

• Bring an insurance operating-model perspective to Inception planning, identifying how Sirius capabilities may interact with existing business, technology, and operational functions.
• Help develop discovery topics around capability ownership, roles, handoffs, and support across insurance operations, IT, and regional teams.
• Challenge Inception materials to ensure they explore the operational implications and dependencies of introducing globally reusable capabilities into existing insurance environments.
• Assess business and IT roles, capability ownership, organizational handoffs, and service and support responsibilities within an insurer.
• Translate technology transformation into future-state operating models, governance structures, roles, and organizational implications.
• Evaluate insurance technology ecosystems, including core platforms, digital capabilities, data and integration services, and surrounding operational processes.

• Strong insurance operating-model and domain knowledge across policy, billing, claims, distribution, and/or customer and partner operations.
• Experience assessing business and IT roles, capability ownership, organizational handoffs, and service and support responsibilities within an insurance organization.
• Understanding of insurance technology ecosystems, including core platforms, digital capabilities, data and integration services, and related operational processes.
• Proven experience translating technology transformation into future-state operating models, governance structures, roles, and organizational implications.

All your information will be kept confidential according to EEO guidelines.

Candidates must be legally authorized to live and work in the country where the position is based, without requiring employer sponsorship.

HelloKindred is committed to fair, transparent, and inclusive hiring practices. We assess candidates based on skills, experience, and role-related requirements.

We appreciate your interest in this opportunity. While we review every application carefully, only candidates selected for an interview will be contacted.

HelloKindred is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, colour, religion, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other protected characteristic under applicable law.