IT Field Support Specialist II

Job#: 3057156
Job Description:
IT Field Support Specialist II
3 month contract to hire
Location: N FL and GA territory
Conversion salary 70-75k
Company vehicle provided for travel
Role Overview
This organization is seeking a skilled IT Field Support Specialist II to provide technical assistance across the designated territory. The successful candidate will deliver high-quality support both onsite and remotely, resolving hardware, software, and network issues. This position requires strong technical aptitude, dedication to customer service, and the ability to travel independently to support multiple field locations.
Key Responsibilities

• Provide high-level technical support and customer service for onsite and remote users.
• Troubleshoot and resolve hardware, software, and mobile device issues.
• Deploy, configure, and manage Windows laptops and workstations.
• Support Microsoft 365, SharePoint, OneDrive, and mobile devices across Apple and Android platforms.
• Troubleshoot basic network connectivity, including routers, switches, and wireless access points.
• Manage help desk tickets daily, ensuring timely communication and complete resolution.
• Collaborate with, train, and support other team members to enhance collective technical capabilities.
• Execute IT deployments, hardware refreshes, and site rollouts across the territory.

Required Qualifications
Education: High school diploma or equivalent technical training is required. Associate or Bachelor degree in Information Technology or a related field is preferred.
Experience: Proven experience in IT field support, desktop support, or deskside technical assistance, including supporting multiple field-based environments.
Technical Skills: Proficiency in Windows operating systems, Microsoft 365 administration, SharePoint, OneDrive, and mobile device management. Fundamental knowledge of networking protocols including DHCP, DNS, VPN, VLANs, IP addressing, and subnetting is required, along with experience configuring routers, switches, and wireless access points.
Preferred Qualifications

• Experience supporting IT infrastructure across a distributed geographic territory.
• Familiarity with SD-WAN, RADIUS authentication, dynamic VPN setup, and network monitoring tools.
• Active industry certifications such as CompTIA A+, Network+, Microsoft, or Cisco CCNA.

Company Overview & Culture
This organization values collaboration, strong ownership, and dedication to service excellence. Team members are expected to work independently in the field while remaining highly collaborative with the broader IT division. The culture supports professional growth, clear communication, and adaptability to meet the technology needs of a dynamic business environment.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
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