Customer Support Assistant

About Us

At Sphirea Plus, we are committed to delivering innovative solutions that elevate brand performance and drive measurable success. Based in Cleveland, OH, our team combines creative strategy, data-driven insights, and a deep understanding of market dynamics to support businesses in reaching their full potential. We believe in excellence, growth, and fostering a collaborative environment where ideas turn into impact.

Job Description

Sphirea Plus is seeking a dedicated and detail-oriented Customer Support Assistant to join our growing team. The successful candidate will be responsible for providing outstanding customer service, resolving client inquiries, and ensuring a smooth and efficient communication process. This role is ideal for individuals who are proactive, organized, and passionate about delivering exceptional support.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email

• Maintain accurate records of customer interactions and transactions

• Resolve product or service issues by clarifying complaints, determining the cause, and finding effective solutions

• Provide information about products, services, and policies

• Collaborate with other departments to address client needs efficiently

• Assist in administrative tasks as needed to support the team

• Follow communication procedures and guidelines to ensure quality and consistency

Qualifications

• High school diploma or equivalent (Associate's or Bachelor’s degree preferred)

• Minimum of 1 year of customer service or administrative experience

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Proficient with Microsoft Office Suite and customer management software

• Ability to multitask, prioritize, and manage time effectively

• Professional demeanor with a strong work ethic

Benefits

• Competitive salary: $50,000 – $60,000 annually

• Growth opportunities within a supportive team environment

• Ongoing training and professional development

• Paid time off and holidays

• Health and wellness support

• Dynamic and collaborative work culture