IT Support Technician

Permanent | Newcastle upon Tyne

Competitive Salary

About the role

We are looking for an IT Support Technician to join our IT Service Delivery Team. You will provide first and second line IT support across our sites, assisting users via telephone, email and in person, ensuring excellent customer service and efficient resolution of technical issues.

What youll do

• Provide first line support for hardware, software and systems issues. * Log, troubleshoot and resolve helpdesk tickets.
• Escalate and monitor issues in line with SLA requirements. * Support PCs, printers, Microsoft applications, Active Directory and local networks.
• Liaise with third-party suppliers where required. * Participate in matchday support on a rota basis.
• Produce reports and complete routine system administration tasks.

What were looking for

You will hold an NVQ/Level 3 IT qualification or equivalent and have strong knowledge of Microsoft desktop operating systems, Microsoft Office, Active Directory, PC hardware and networking fundamentals. We are looking for an organised team player with excellent communication skills, a strong customer service mindset and a willingness to learn.

The team

Youll be part of a friendly, supportive and dedicated team who will help you settle in and succeed. We value curiosity, teamwork and a positive approach.

United As One

We are committed to equality, diversity and inclusion and believe in equal opportunities for all.

Safeguarding

We are committed to providing a safe environment for everyone we engage with and place high value on safeguarding and welfare.

How to apply

To access the full job description for this role please click here . Please apply as soon as possible as this vacancy may close early should we receive a high volume of suitable candidates.