1st Line Engineer

1st Line IT Support Engineer<br />Location: Cheltenham<br />Salary: £28,000 – £32,000<br />Benefits: Training &amp; development, career progression, wellbeing support, modern technology environment<br />Our client, an established and highly regarded Managed Service Provider, is looking to hire a 1st Line IT Support Engineer to join their growing technical support team in Cheltenham.<br />This is an excellent opportunity for an ambitious IT professional looking to develop their career within a supportive and fast-paced MSP environment. You'll gain exposure to a wide range of technologies, support a diverse client base, and work alongside experienced engineers who are passionate about delivering exceptional service.<br />What You'll Do:

• Provide 1st line technical support via phone, email and remote support tools
• Log, prioritise and manage support tickets through to resolution
• Troubleshoot hardware, software and connectivity issues
• Support Microsoft 365, Windows and cloud-based environments
• Assist with user account administration and access management
• Support device builds, deployments and onboarding activities
• Maintain accurate documentation and ticket records
• Escalate more complex technical issues where required<br />You'll work closely with both customers and senior technical teams to ensure service levels are maintained and clients receive a professional and responsive support experience.<br />What We're Looking For:
• Previous experience within an IT Support, Service Desk or Helpdesk role
• Knowledge of Microsoft Windows and Microsoft 365
• Understanding of Active Directory and user account administration
• Strong troubleshooting and problem-solving abilities
• Excellent communication and customer service skills
• A genuine passion for technology and learning<br />Desirable Experience
• Experience working within a Managed Service Provider (MSP)
• Understanding of networking fundamentals including DNS, DHCP and TCP/IP
• Exposure to Microsoft Azure or cloud technologies
• Experience using service desk and remote support tools<br />Why Join?<br />Develop Your Career This organisation is committed to supporting employee development through ongoing training, mentoring and opportunities to gain industry-recognised certifications.<br />Diverse Technology Exposure You'll gain hands-on experience across a broad range of technologies and customer environments, accelerating your technical growth and career progression.<br />Supportive Team Environment Join a collaborative team where knowledge sharing, continuous improvement and customer service excellence are highly valued.<br />Growing Business Become part of a successful and expanding organisation with a strong reputation for delivering high-quality IT solutions and support services.<br />Apply Now If you're looking for a role where you can develop your technical skills, work with a variety of technologies and build a long-term career within IT, we'd love to hear from you